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Visitor Services Assistant (Reception & Retail)

Employer
Worcester City Council
Location
The Museum and Art Gallery, Foregate Street, Worcester WR1 1DT
Salary
£18,384 - £19,502 per annum pro rata
Closing date
27 Sep 2021
Reference
WCTY000000602

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Job Details

Museums Worcestershire is the joint museum service of Worcester City and Worcestershire County Councils. It comprises three fantastic venues– Worcester City Art Gallery & Museum, The Commandery in Worcester and The County Museum at Hartlebury Castle. The collections and exhibitions at our sites are many and varied, covering centuries of the county's history right up to the present day. Thousands of objects, including the historic buildings themselves, are brought to life through innovative exhibitions and events throughout the year. www.museumsworcestershire.org.uk

Benefits to you:
• 25 days annual leave plus bank holidays pro rata (rising to 30 days with 5 years of local government service)
• Generous pension scheme
• Support for training and professional development
• Subsidised leisure facilities and employee discounts in local stores
• Free confidential employee assistance programme, available 24 hours a day

Museums Worcestershire wishes to recruit a Reception and Retail Assistant to provide an excellent welcome for visitors to Worcester City Art Gallery & Museum, including Worcester City Council business visitors. The post is also responsible for the Art Gallery & Museum Shop, where they will select and sell a range of merchandise appealing to visitors. All income from the shop goes to support the work of the Art Gallery & Museum. This part-time role is 22 hours per week, worked to a rota. This includes working every other Saturday.

You will have a proven track record of providing an excellent customer welcome in a similar setting. You will have experience in running a small high-quality shop including selection of retail merchandise to appeal to specific audiences. You will be an enthusiastic salesperson, with evidence of being able to work to a delegated purchase budget whilst being mindful of annual income targets and profit margins. You will have experience of being a key member of a small but dedicated and enthusiastic team.

You will have experience of working in a similar retail environment where you will have been responsible for sourcing stock, visual merchandising and stock control as well as operating electronic tills, cash handling and cashing up procedures.

Your excellent communications skills will help you deliver excellent customer care.

You will have the initiative to respond to problems and unexpected situations, always looking to provide a positive experience for the visitor.

You can work collaboratively within a team to achieve results.

You will be enthusiastic about art, history and heritage and will enjoy working in one of the city’s most-visited attractions.

If this is you then we would love to hear from you.

This role requires you to work regular weekends, occasional evenings and very occasional Bank Holidays, as well as out-of-hours support in an emergency.

For more information please contact Helen Large, Museums Audiences Manager, Museums Worcestershire, email Helen.Large@worcester.gov.uk 

Supporting documents
Our benefits
Role profile
Person specification

Company

From Monday 11th December 2023 an exciting change is happening for us as an organisation - we have implemeted a new system which will improve your candidate experience! To access your candidate portal for our new system, head to https://worcester.wm-jobs.co.uk/members/

If you have an application in progress with us on, or before, Monday 11th December 2023 – don’t worry, this will continue as it normally would and there will be no impact on your application or the process. More information on our new and improved system can be found on the WMJobs help pages

Why choose Us?

This is an exciting time to join Worcester City Council!

We may not be a large local authority but we still have ambitious plans, including the development of our historic and beautiful city, increasing tourism and driving economic vibrancy.

Working for Us

Worcester City Council is always on the lookout for talented individuals, who want to make a real difference to our city and can help us to continue building on our success.

We are committed to seeking excellence in everything we do, including smarter ways of working and enhancing employee wellbeing.  We have moved away from traditional ways of working for the majority of our roles, towards hybrid working, including home working, hot desking and flexitime.

By encouraging better work-life balance, we gain a healthy, happy, engaged and thriving workforce, who then deliver meaningful outcomes for Worcester.

We will offer You

  • You will normally work a 37-hour week (although we have part time roles too). Annual leave starts at 26 days and rising to 31 days after 5 years' service, in addition to paid public holidays.
  • A generous flexitime scheme (where applicable) that can accrue an additional two days off per month
  • An additional fixed day off over the Christmas period and you can purchase up to 5 additional days' holiday per year.
  • Incremental pay increases within your grade, alongside any national pay awards.
  • Flexible working options including working from home and the right to request a variance in weekly hours and/or a reduction in hours.
  • Our valued Local Government Pension Scheme, where on average we contribute two thirds’ costs to an employee’s one third costs, with tax relief on these contributions, as well as protecting your family on your death You also have the option to exchange part of your pension for a tax-free cash sum on retirement.
  • We want you to develop and thrive in your role so we will invest in your training and professional development, including any required professional subscriptions.
  • A wide-ranging benefits platform, making your salary stretch further, with money-saving deals on your weekly groceries, high street retailers, technology purchases, holidays and luxury items, all accessible via an App on your personal devices.
  • A long service award.

Supporting Your Wellbeing

  • A free and confidential employee assistance programme (EAP), available 24 hours, to aid your work life balance.
  • Time off given for volunteering, for the benefit of Worcester.
  • Heavily subsidised leisure activities at the Council’s gyms and swimming pools (seven centres across Worcestershire).
  • Cycle to work schemes
  • Access to electric bikes for travel between sites
  • Free eye tests for visual display users and seasonal flu jabs
  • Enhanced family friendly policies and enhanced sick pay.
Company info
Website
Telephone
01905 722233
Location
Worcester City Council
The Guildhall
High Street
Worcester
Worcestershire
WR1 2EY
United Kingdom

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