The Rent Service is part of the Digital and Customer Services Division of Birmingham City Council and has significant responsibilities for income collection to the Housing Revenue Account. We are responsible for the collection of £268 million housing rents and also have responsibility for the recovery of former tenancy debt and Housing Benefit Overpayments for Local Authority tenants.
Our purpose is to maximise the collection of rent by providing our tenants with advice and support in order to prevent rent debt. We aim to promote self-sufficiency and identify vulnerable tenants at an early stage, We promote and maintain a strong payment culture and maximise income through receipt of relevant welfare benefits.
Birmingham City Council Rent Service has a permanent opportunity.
The position is Court Officer working 18 hours per week.
You will be based within the Birmingham City Council Rent Service located at Woodcock Street
Your tasks will include:
- To attend court hearings and trials on behalf of Birmingham City Council Rent Service to present Birmingham City Council cases for legal possession proceedings and to ensure that attendance and presentation of cases are within Ministry of Justice guidelines and adhere to Birmingham City Council Code of Conduct requirements
- To agree legal sanctions as instructed by the relevant District Judge in order to deliver best possible outcome for Birmingham City Council Rent Service and customers to ensure that Housing Revenue Account income is maximised and legal and operational costs are minimised
- To ensure that all actions and orders/directions arising from Court hearings are recorded and updated as required on the appropriate section of the Northgate Housing system in a timely manner
- To provide ‘on the job’ training to members of the team, including monitoring its effectiveness
Successful candidates may have Experience of dealing with internal and external customers as well as extensive knowledge of Housing Legislation in the context of income recovery and experience of dealing with internal and external customers and will need to possess verbal and written communication skills of a high level.
Ideally you will be able to organise work and set priorities and will be able to plan and organise resources to meet service demand within specific; quality and performance frameworks, and be able to demonstrate management of self and own workload.
Interviews for this post will take place virtually via video conferencing. Shortlisted candidates will be provided with further information.
For informal enquires please contact David Fearn via email firstname.lastname@example.org
We welcome applications from people with caring responsibilities and flexible working options will be considered.
Right to work in the UK documentation will be fully checked for all applicants. All non-UK applicants (excluding Ireland) may require a Certificate of Sponsorship from Birmingham City Council and must have an approved visa from the UK Visas and Immigration (UKVI) before any employment offer can be confirmed. Unless they are an EEA or Swiss citizen or their family members, already living in the UK by 31 December 2020, then they will need to apply to the EU Settlement Scheme (EUSS) instead.