Operational Support Manager - Solihull Catering Services

Sans Souci Training Centre, Tanworth Lane, Shirley, Solihull, B90 4DD
£24,491 - £30,451
12 Jan 2022
30 Jan 2022
Job Ref
Job Type
Contract Type
Full time permanent
Working Pattern

37.0 Hours per Week

Do you want the opportunity to help shape the future of the catering service for Solihull and put customers and children at the heart of everything you do?

We have a unique opportunity for Operational Support Managers to join us in brand new roles within Solihull Catering Services.

You will drive continuous improvement across Solihull Catering Services and ensure customer engagement and exceptional service delivery, including customer service.

Reporting to the Operational Relationship Manager, you will engage the onsite teams at your kitchens across the borough and work closely with all relevant stakeholders to maintain and grow business across your portfolio. You will ensure compliance with internal policies and procedures, delivering the highest possible standards of service in all areas of the operation.

As Operational Support Manager you will:

  • Support the Operational relationship manager to ensure a high level of operational productivity and quality of service.
  • Provide support to onsite teams and kitchens.
  • Manage specific catering projects and promotional activity with schools to encourage greater take up of school meals, working with key stakeholders as required.
  • Increase management capability through knowledge sharing, training and support, supporting training delivery and monitoring the development of individuals.
  • Work within the compliance of the local authority policies and procedures using best practice and through continuous improvement.
  • Maintain up-to date and accurate Time and Attendance information and manage holidays, sickness and other absence in line with company policy.

You will have:

  • Experience as an Operations / Area Manager within the Catering industry (or position of similar responsibility)
  • Experience of managing people and health & safety within a unionised environment.
  • A proven track record of working to clearly defined service delivery KPIs

In return, this is a great opportunity to help shape and redesign the future offer of Solihull Catering Services.

This is a flexible role based on business needs and outcomes. There is no excessive travelling though you will be expected working on a daily basis with schools.

We also offer:

  • Flexible working, including flexi leave up to 24 days per year and agile working arrangements
  • Generous annual leave entitlements with opportunity to buy up to 10 days additional leave per year
  • Access to our Employee Assistance Programme – a 24 hour independent, free and confidential advice and support service
  • Family and carer friendly policies
  • Access to the Local Government Pension Scheme
  • Employee benefits including subsidised travel passes, Cycle 2 Work Scheme and a staff discount card.

This role is based mainly in the Solihull borough, however Solihull Catering Service also support a number of schools in Coventry and Warwickshire. Whilst there is no excessive travelling, you will be expected to visit our customers on a regular basis.

To apply, please click on the link below. If you have a specific question or require further information regarding this post, please contact Amanda Kacoulli, Operations Manger on 0121 704 6225.

Due to COVID-19 restrictions, our interview process is kept under constant review and alternatives to face to face interviews such as video conferencing / virtual interviews may be required. The interview process for this role will be confirmed upon shortlisting based on the guidance at that time and shortlisted candidates will be informed and advised accordingly

Please note we do not accept CVs.

The Fluency Duty is outlined in the Code of Practice on the English language requirements for public sector workers. The Fluency Duty for this role is Required.

This post requires the following Disclosure and Barring check: DBS Enhanced Children.

Solihull Council is proud to be an Equal Opportunities Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees - a place where we can all be ourselves and succeed on merit.

Solihull Council has a responsibility for, and a commitment to, safeguarding and promoting the welfare of children, young people and adults at risk and requires all staff and volunteers to share this commitment.

Supporting documents
Job Description & Person Specification

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