Income Services Team Manager
The Rent Service is part of the Digital and Customer Services Division of Birmingham City Council and has significant responsibilities for income collection to the Housing Revenue Account. We are responsible for the collection of £268 million housing rents and also have responsibility for the recovery of former tenancy debt and Housing Benefit Overpayments for Local Authority tenants.
Our purpose is to maximise the collection of rent by providing our tenants with advice and support in order to prevent rent debt. We aim to promote self-sufficiency and identify vulnerable tenants at an early stage, We promote and maintain a strong payment culture and maximise income through receipt of relevant welfare benefits.
Birmingham City Council Rent Service has a permanent opportunity.
The position is Team Manager working 36.5 hours per week.
You will be based within the Birmingham City Council Rent Service located at Woodcock Street
Your tasks will include:
- Effectively managing service teams to ensure that staff are working to optimum efficiency throughout the working time available in the delivery of income related services
- Development and monitoring work plans for the service team(s) of assigned areas of responsibility
- Provision of training as required to members of the team, including monitoring its effectiveness
- To manage and supervise of employee relations issues within the service team(s) in areas assigned responsibility. This includes staff recruitment and selection, management of attendance, staff development, investigations, disciplinary matters and welfare counselling, inclusive of the use of people solutions and chair regular meetings with staff side and recognised trade union representatives
Successful candidates may have experience of management and supervision of staff at appropriate level as well as extensive knowledge of Housing Legislation in the context of income recovery and experience of dealing with internal and external customers and will need to possess verbal and written communication skills of a high level.
Ideally you will be able to organise work and set priorities and will be able to plan and organise resources to meet service demand within specific; quality and performance frameworks, and be able to demonstrate management of self and team including staff development
We welcome applications from people with caring responsibilities and flexible working options will be considered.
Interviews for this post will take place virtually via video conferencing. Shortlisted candidates will be provided with further information.
“Right to work in the UK documentation will be fully checked for all applicants. All non-UK applicants (excluding Ireland) may require a Certificate of Sponsorship from Birmingham City Council and must have an approved visa from the UK Visas and Immigration (UKVI) before any employment offer can be confirmed. Unless they are an EEA or Swiss citizen or their family members, already living in the UK by 31 December 2020, then they will need to apply to the EU Settlement Scheme (EUSS) instead.”