Skip to main content

This job has expired

Income Services Team Manager

Employer
Birmingham City Council
Location
10 Woodcock Street
Salary
27,741 to 34,728
Closing date
22 Sep 2021
Reference
BCC002310

View more

Sector
Local Councils
Job Type
Housing
Contract Type
Permanent
Working Pattern
Standard
Hours
Full-Time

Job Details

The Rent Service is part of the Digital and Customer Services Division of Birmingham City Council and has significant responsibilities for income collection to the Housing Revenue Account. We are responsible for the collection of £268 million housing rents and also have responsibility for the recovery of former tenancy debt and Housing Benefit Overpayments for Local Authority tenants.

Our purpose is to maximise the collection of rent by providing our tenants with advice and support in order to prevent rent debt. We aim to promote self-sufficiency and identify vulnerable tenants at an early stage, We promote and maintain a strong payment culture and maximise income through receipt of relevant welfare benefits.

Birmingham City Council Rent Service has a permanent opportunity.

The position is Team Manager working 36.5 hours per week.

You will be based within the Birmingham City Council Rent Service located at Woodcock Street

Your tasks will include:

  • Effectively managing service teams to ensure that staff are working to optimum efficiency throughout the working time available in the delivery of income related services
  • Development and monitoring work plans for the service team(s) of assigned areas of responsibility
  • Provision of training as required to members of the team, including monitoring its effectiveness
  • To manage and supervise of employee relations issues within the service team(s) in areas assigned responsibility. This includes staff recruitment and selection, management of attendance, staff development, investigations, disciplinary matters and welfare counselling, inclusive of the use of people solutions and chair regular meetings with staff side and recognised trade union representatives

Successful candidates may have experience of management and supervision of staff at appropriate level as well as extensive knowledge of Housing Legislation in the context of income recovery and experience of dealing with internal and external customers and will need to possess verbal and written communication skills of a high level.

 

 

Ideally you will be able to organise work and set priorities and will be able to plan and organise resources to meet service demand within specific; quality and performance frameworks, and be able to demonstrate management of self and team including staff development

We welcome applications from people with caring responsibilities and flexible working options will be considered.

Interviews for this post will take place virtually via video conferencing. Shortlisted candidates will be provided with further information.

“Right to work in the UK documentation will be fully checked for all applicants.  All non-UK applicants (excluding Ireland) may require a Certificate of Sponsorship from Birmingham City Council and must have an approved visa from the UK Visas and Immigration (UKVI) before any employment offer can be confirmed. Unless they are an EEA or Swiss citizen or their family members, already living in the UK by 31 December 2020, then they will need to apply to the EU Settlement Scheme (EUSS) instead.”

 

 

Supporting documents
Person Specification
Job Description

Company

Working for Birmingham City Council is more than just a job; it's about making life better for the 1 million plus people who live and work in the city.

We welcome people from diverse and underrepresented communities and encourage applications from, those with caring responsibilities, Black, Asian and Minority Ethnic, neurodivergent, disabled and LGBT+ people. As part of our commitment to equality, diversity and inclusion, we are committed to promoting and supporting the physical and mental health of all our staff and removing barriers to improve inclusion.   We are making significant strides to understand and continuously improve our employees’ experience and we are committed to implementing progressive diversity talent management.

Information for applicants with a disability

We are a proud Disability Confident Employer.  We encourage applicants to disclose disabilities, so we can support them fully during our recruitment process and make any necessary reasonable adjustments. Please contact: 0121 675 7070 option 3 (lines open between 8.45am to 5.15pm Monday to Friday).

If you require an application in an alternative format, such as Braille or you are unable to complete an application form via WMJOBS, please contact bccHR@birmingham.gov.uk. When you have completed your application form this can be returned to bccHR@birmingham.gov.uk or for Braille applications these can be posted to, Recruitment Team, 2nd Floor, 10 Woodcock Street, B7 4BG.

The Council is a fantastic place to work. You will find an organisation that is both challenging and supportive; with a leadership impatiently adventurous in its pursuit of excellence. 

There is a clear vision which is ensuring that the Council is working for communities today and building for tomorrow, we focus our resources on five key priorities:

  • A Prosperous Birmingham: through a focus on inclusive economic growth, tackling unemployment, attracting inward investment, and maximising the benefits of the Commonwealth Games.
  • An Inclusive Birmingham: through a focus on tackling poverty and inequality, empowering citizens, promoting diversity and civic pride, and supporting and enabling all children and young people to thrive.
  • A Safe Birmingham: through a focus on making the city safer, safeguarding vulnerable citizens, increasing affordable housing, and tackling homelessness.
  • A Healthy Birmingham: through a focus on tackling health inequalities, encouraging physical activity and healthy living, supporting mental health, and improving outcomes for adults with disabilities and older people.
  • A Green Birmingham: through a focus on street cleanliness, improving air quality, continuing the route to net zero, and becoming a city of nature.

We see the Council’s role as providing strategic leadership – that’s being able to visualise a new future for the city and equipping others to share our vision. We want to ensure the provision of services for all, so we can support those least able to support themselves by working with partners and putting citizens and neighbourhoods at the heart of our decision-making.

We are always looking for people who put the customer at the centre of their approach, with a commitment to excellence to help us achieve our vision.  We will support you to develop and thrive in your role, building a pathway for long-term success, with lots of development opportunities, such as apprenticeships.

In return, we offer you excellent terms and conditions, generous annual leave, a great pension scheme, well-being support, annual travel passes and discounts at a number of city centre establishments.

Birmingham City Council is a Foundation Living wage employer - known as the Birmingham Living Wage. The Birmingham Living Wage, is determined by the Living Wage Foundation on an annual basis by the Centre of Research in Society Polity at Loughborough University. The current rate can be found at: www.livingwage.org.uk.

Living wage   small disability confident logo

Company info
Website
Telephone
0121 675 7070
Location
Birmingham City Council
Birmingham
West Midlands
B2 2XU
United Kingdom

Get job alerts

Create a job alert and receive personalised job recommendations straight to your inbox.

Create alert