Birmingham City Council

Service Support Officer

7 days left

Woodcock Street
£27,741 - £34,728
14 Oct 2021
28 Oct 2021
Job Ref
Contract Type
Fixed Term Contract
Working Pattern


Fixed Term contract required for 12 months

Working Hours 36.5 Hours Week

It’s an Exciting time to join The Online Service Delivery Team who are looking for a dynamic individual to support online service delivery for citizens on within the team who is responsible for supporting a number of communication channels & service area solutions.

The current vacancy is to strengthen the team in delivering a positive experience for citizens & internal stakeholder using multiple technologies, to ensure that the information, advice and transactional experience meets the citizens/staff needs when using our digital services.

We are looking for an ambitious and hard-working individual to support and to help shape our online/internal services through multiple solutions.

Are you passionate about citizen experience? Experience of working with citizens and services? Do you have web development skills and user journey experience for the web? Do you have Excellent communication skills with a “can-do” attitude an ability to work with a team & independently

If the answers to the above are yes, we would like to hear from you.

We welcome applications from people with caring responsibilities and flexible working options will be considered.

We encourage applications from Birmingham residents and care leavers

Interviews for this post will take place virtually via video conferencing. Shortlisted candidates will be provided with further information.

Ref: BCC002325

For any informal enquires please contact Sheraz Yaqub, Head of Online Service Delivery on 0121 675 9537 or email

Right to work in the UK documentation will be fully checked for all applicants.  All non-UK applicants (excluding Ireland) may require a Certificate of Sponsorship from Birmingham City Council and must have an approved visa from the UK Visas and Immigration (UKVI) before any employment offer can be confirmed. Unless they are an EEA or Swiss citizen or their family members, already living in the UK by 31 December 2020, then they will need to apply to the EU Settlement Scheme (EUSS) instead.

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