Team Manager – Contact Centre

The Hollies Family Centre, Coopers Lane, Smethwick B67 7DW
Band H, SCP 44 - 49 (£38,789 - £43,387 per annum) (£20.11 - £22.49 per hour)
10 Jan 2017
28 Jan 2017
Job Ref
Contract Type
Fixed Term Contract
Working Pattern

This post is Fixed Term for 6 months.

Leading the provision of care, you’ll be a supervisor, mentor, collaborator and advisor.

You’ll be an advocate for communities and families, and an ambassador for children and young people. A proactive partner of carers, agencies, service users and colleagues, you’ll set standards, shape ideas, and promote new and better practice. What’s more, you’ll be part of monitoring quality and performance across the service and develop plans to ensure your team continues to deliver effective results.

A qualified social worker with experience of managing teams focussed on children and young people, you’ll bring to the role proven experience of outcome focused interventions, prioritisation and care planning.

You will require knowledge of the latest policy and guidance around children’s social care and safeguarding with a strong understanding of financial and resource management.

You will need to demonstrate excellent organisational skills, a head for complexity, and know how to improve services. More than just a leader, you’ll be an inspirational mentor for young people and will ensure that their voice is represented in the service we provide.

Enhanced DBS and HCPC registration is required for these posts.

Sandwell Council is committed to safeguarding and promoting the welfare of vulnerable groups including children, and expects all staff and volunteers to share this commitment.


Band H, SCP 44- 49 (38,789- £43,387 per annum) (£20.11- £22.49 per hour) 


37 hours per week

This vacancy and advert will be closed as soon as sufficient applications are received. Therefore, it is strongly advised that you complete and return your application as soon as possible.


Supporting documents
Personnel Specification
Job Description
Information for Applicants

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