Direct Payments Officer
Direct Payments Officer
Salary: £21,748.00 - £25,481.00 per annum
We are looking to appoint a well organised and adaptable person to join the Direct Payments Team, as a Direct Payment Officer.
You will be responsible for monitoring how individuals spend their direct payment, including making arrangements to recall surplus funds.
You will be required to provide information and advice to a wide range of people, which can involve talking about sensitive issues, as well as communicating complex and difficult messages, in both person and writing and will involve you visiting people in their own homes.
The ability to converse at ease with members of the public and provide advice in accurate spoken English as relevant to the role is essential for this job.
Experience of operating in a customer focused environment, using computerised systems and the ability to carry out financial calculations is essential. Knowledge of the council's policy and statutory requirements for direct payments would be beneficial.
Please note that due to the current Coronavirus pandemic we are currently not visiting people in their own homes.
We welcome applicants whatever their personal characteristics or social identity. All requests for flexible working arrangements and reasonable adjustments will be considered.
The following candidates will be interviewed if they meet the essential criteria for the post they are applying for:
• Those who indicate that they have a disability. This is part of our commitment to the “Disability Confident” scheme;
• Those who indicate in their supporting statement that they are an Armed Forces Veteran or Reservist. This is part of our pledge to support the Armed Forces Covenant; and
• Those who indicate in their supporting statement that they are a Herefordshire care leaver. This is part of our commitment to supporting young people leaving our care.
Benefits with Herefordshire Council
Holidays: 25 days per year plus 2 days unpaid at Christmas (pro rata for part time)
Pension: LGS pension scheme
Pick your perks – our benefits include access to a range of retail, leisure, holiday and health benefits. This includes savings, cash back and discounts.
We also offer an employee assistance programme that means you will have access to confidential support and advice if you ever need it.
Please refer to the Job Description and Person Specification for more details of this role.
To apply, please submit your CV along with a supporting statement, referring to the job description and person specification, detailing how you meet the specific requirements of the role.
Please note that only shortlisted candidates will be contacted. If you would like to obtain details regarding feedback on your application please contact Hoople Resourcing at: firstname.lastname@example.org