1st Line Technician

6 days left

Location
Redditch, Worcestershire
Salary
Scale 3 £19,572 to £19964 per annum
Posted
09 Sep 2021
Closes
24 Sep 2021
Sector
Education
Contract Type
Permanent
Working Pattern
Standard
Hours
Full-Time

Our Lady of the Magnificat MAC are looking to recruit for their Lourdes IT team.

This is a 1st Line role where you can take your passion for IT and develop your skills.

You will be working 37.5 hours per week throughout the year

We are looking for a candidate with a friendly and helpful attitude that puts our users at the forefront of all they do.

  • You will be supporting users on Windows 10 devices, Apple devices and specialist Education platforms.
  • You will learn or develop skills to provide enterprise level IT support, including Servers and Networks.
  • You will be the only IT support agent onsite and so must be confident
  • You will have access to our escalation team who can provide advice and guidance, but you will need to be able to solve problems and investigate and suggest solutions.
  • Your duties will require you to support users via our ticketing system around school sites.
  • You will be supported by our experienced team, with escalation routes, training and regular feedback.
  • You will need experience of customer service and a good standard of communication skills, both face to face and via our online platforms.

Further details can be found on our website, www.lourdesmac.org.uk

Completed applications should be sent to hr@lourdesmac.org.uk

If you are successful at interview you will be required to undertake an enhanced DBS check.

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