Customer Services Assistant
About Us and the Role
We have a Customer Service Assistant post available with Warwickshire Libraries – working at both Shipston-on-Stour and Stratford-upon-Avon libraries.
This role is the first point of contact for all customers. The post-holder will be an integral part of the team, ensuring a positive experience for customers of all ages. You will need to have the enthusiasm to deliver outreach and promotional work, including children's activities which involve singing and telling stories. You should also be able to share enthusiasm and knowledge of books and reading with all ages.
ICT plays a big role in libraries today so experience of using office packages, the internet and social media is needed to assist our customers when answering enquiries, giving hands on advice and carrying out administrative duties.
You will not always be supervised by a Senior Customer Services Assistant at Shipston-on-Stour Library – therefore, you will need to use your own initiative and take responsibility to ensure that tasks are completed, and customer needs are met, you will also need to partake in banking duties and locking up the building.
Working hours across the week will be allocated on a rota basis across all our sites. Libraries are open on a Saturday. Staff will be required to work weekends and working patterns will be based on the needs of the service and are subject to change.
Key Skills & Experience Required
- 4 GCSE passes, grade C or above or equivalent, to include English and Maths.
- A flexible approach to working hours within the needs of the service. You may also be required to work across any of our local libraries
- Experience of working with members of the public in a customer service environment
- Ability to share enthusiasm and knowledge of books and reading with customers of all ages
- Ability and willingness to deliver promotional activities with customers of all ages
- Ability to access and support users to access online services such as government websites, application forms, web email accounts and other similar services
Please clearly list that you have the required 4 GCSE passes, grade C or above or equivalent to include English and Maths. Please list each qualification separately with the obtained grade.
The working pattern will be:
Monday – Stratford 8:30-13:00
Tuesday – Shipston 9:30-17:30
Wednesday – Stratford 9:30-17:00
Thursday – Stratford 9:30-17:00
Friday – Stratford 9:30-13:00
Saturday – Shipston 9:30-12:30
This organisation is committed to safeguarding and promoting the welfare of children, young people and adults and expects all staff and volunteers to share this commitment. This post is subject to an enhanced DBS disclosure.
The Fluency Duty is outlined in the Code of Practice on the English language requirements for public sector workers. The Fluency Duty for this role is Required. You must be able to speak and provide advice in accurate spoken English to the public.
For further information about the role please contact Kerry Turner Email: firstname.lastname@example.org
Closing date: Monday, 11th October 2021
Interview dates: 19th - 21st October 2021
To apply for this vacancy please click on the 'Apply' button.
Our method of application is online, please note, CV’s should not been submitted unless asked to do so.
If you are unable to apply using the 'Apply' button please contact the Recruitment Centre on email@example.com including your contact details and any relevant screenshots.
You will be notified of our shortlisting decision via email, so please check your email on a regular basis after submitting your application.
As part of being a Disability Confident employer we guarantee to interview anyone with a disability whose application meets the minimum criteria for the post. By ‘minimum criteria’ we mean that you must provide us with evidence in your application form which demonstrates that you generally meet the level of competence required for each competence, as well as meeting any of the qualifications, skills or experience defined as essential in the person specification.
Should you require application forms in an alternative format / language or any adjustments to be made throughout the application process or upon appointment, please contact firstname.lastname@example.org and we will make every effort to meet your specific requirements.
Warwickshire County Council (WCC) is committed to equality of opportunity for all employees and is keen to address areas of under representation in its workforce, this is because we really understand the importance of different voices, experiences, perspectives, and backgrounds within our workforce. Therefore, we strongly encourage applications from members of underrepresented groups. WCC has a number of staff network groups which provide peer support and safe spaces for employees who hold these and other identities. See more.