1st Line IT Technician

Scale 3 points 5-6

37.50 hrs per week - Full Year - Fixed term - 1 Year from date of appointment

Required as soon as possible

Our Lady of the Magnificat MAC are looking to recruit for their Lourdes IT team.

This is a 1st Line role where you can take your passion for IT and develop your skills.

We are looking for a candidate with a friendly and helpful attitude that puts our users at the forefront of all they do.

• You will be supporting users on Windows 10 devices, Apple devices and specialist Education platforms.
• You will learn or develop skills to provide enterprise level IT support, including Servers and Networks.
• You will be the only IT support agent onsite and so must be confident
• You will have access to our escalation team who can provide advice and guidance, but you will need to be able to solve problems and investigate and suggest solutions.
• Your duties will require you to support users via our ticketing system around school sites.
• You will be supported by our experienced team, with escalation routes, training and regular feedback.
• You will need experience of customer service and a good standard of communication skills, both face to face and via our online platforms.

Further details can be found on our website, Vacancies – Our Lady of the Magnificat

Completed applications should be sent to hr@lourdesmac.org.uk

If you are successful at interview you will be required to undertake an enhanced DBS check.

Closing date:  30/09/2021 at 12.00 noon