Birmingham City Council

Housing Solution & Support Caseworker

£20,903 - £27,041 per annum
06 Jan 2022
20 Jan 2022
Job Ref
Job Type
Contract Type
Working Pattern

Birmingham City Council is seeking an enthusiastic people to join our busy Housing Support & Solutions Team to deliver our services. 

If you are proactive, customer focussed, passionate about preventing homelessness and would like to do meaningful work than this might be just the job for you!


This role requires the post holder to provide effective homelessness & housing advice and assistance to prevent and resolve the homelessness of customers that approach our service.

You will need to demonstrate excellent interpersonal skills, have an ability to work flexibly due to competing demands and operate in a coordinated manner with other team members and stake holders to ensure successful outcomes. 


We are looking for someone who is able to be empathetic and respond to sensitive issues effectively, but who is firm when necessary. You will need to use your own initiative to resolve issues, and to be able to work under pressure in a very demanding environment. Ideally, we are looking for people who:

• Are passionate about preventing homelessness and changing people’s lives

• Have experience of working in a customer focused environment including front line customer service experience

• Have strong communication skills

• Have good planning and organising skills

• Are accurate and attentive to detail

• Are confident of taking ownership in casework

• Are empathetic and able to deal with customers in a sensitive and appropriate manner in a demanding environment


If you think you have the right skills, capability and attitude to help us on this exciting journey we want to hear from you.

We offer extensive training and for these more ambitious who would like to develop and advance their careers we also offer a range of Qualifications and Apprenticeships. So even if you are missing some aptitude don’t hesitate to apply as we can help you develop these! Finding the right people is critical to our future success so it is more important that you have the right attitude!


Please note that we DO NOT accept CVs, we encourage you to watch the short video (link below), which will help you to fill in the application form correctly and be shortlisted for the interview:

Please give particular attention to the essential criteria for the role as outlined on the Person Specification when making your application.

If you are still hesitating to apply or wondering if you are the right person for this job please watch the video below and hear it yourself from the Strategic Lead:



Interviews for this post will take place virtually via video conferencing. Shortlisted candidates will be provided with further information.

Previous applicants need not apply.

For informal enquires please contact Geraldine Brookes on 

07783 884551 or

Ref: BCC002368


We welcome applications from people with caring responsibilities and flexible working options will be considered.

A Disclosure and Barring Service (DBS) check will be undertaken


Right to work in the UK documentation will be fully checked for all applicants.  All non-UK applicants (excluding Ireland) may require a Certificate of Sponsorship from Birmingham City Council and must have an approved visa from the UK Visas and Immigration (UKVI) before any employment offer can be confirmed. Unless they are an EEA or Swiss citizen or their family members, already living in the UK by 31 December 2020, then they will need to apply to the EU Settlement Scheme (EUSS) instead.


Supporting documents
Job Description & Person Specification

Similar jobs

More searches like this

Similar jobs