Programme Support Officer
Our Thrive at Work team are looking for a pro-active Programme Support Officer to join their team on a fixed term basis until June 2022 (secondment arrangements will be considered)
As Programme Support Officer, you will support the Thrive at Work team with high level administration and project support activities. This role will involve speaking to people over the phone, diary management, managing a shared email inbox, preparing and updating documents, website maintenance and support with event management
What you will be doing
- Promote the Thrive at Work programme and provide information and support to potential and registered organisations on the programme
- Provide a high standard of customer service to employers signed up to the programme, staff and stakeholders
- Support the accreditation team to promote achievements of the programme assisting with producing case studies and marketing materials
- Lead on setting up of workshops, engagement marketing and promotion, dealing with bookings and registration, taking notes and actions
- Prepare and submit Thrive at Work project reports and statistics, including the wider Midland Engine Mental Health Productivity Pilot reporting figures
- Manage work stream and project documentation in accordance with agreed processes ensuring project plans, documentation and databases are kept up to date
We are looking for someone who is confident when speaking on the phone and has experience in supporting and coordinating projects or programmes.
Our ideal candidate will be able to hit the ground running and provide high levels of customer service to stakeholders and staff. You will also need:
- The ability to use your initiative and find solutions to problems as they arise
- Good customer service skills and be able to build good working relationships
- To be confident when speaking to potential and existing registered organisations over the phone
- The ability to manage your time effectively, good organisation skills and be able to meet deadlines
- Intermediate/Advanced IT skills be able to use MS Word packages and be confident in learning new systems quickly
- A keen interest in health and wellbeing in the workplace
About the team
The Public Service Reform Directorate is leading the way to improve quality of life for everyone in the region. We drive whole system change to ensure that the West Midlands Combined Authority delivers against its Strategic Economic Plan priorities.
We are a small and agile team that is adding value through collaboration and are working on the building blocks for public service that will help define the future of the region. Our focus is on developing an inclusive growth agenda to ensure local people feel the benefit of incoming investment. We develop programmes that seek to reduce the inequalities our communities face. We shape the way society rises to the challenge of reducing the carbon footprint.
Our role in the West Midlands has never been more important and in these extraordinary times we’ve shown we can step forward, speak up for our region and bring people together. Everything we do is focused on making life better for people in the West Midlands – that’s our reason for being here and it drives every move we make. We lead and support others to deliver our shared future vision for the region – a happier, healthier, better connected place to live and work.
We fully believe that we are only as great as the people who work for us and are committed to providing a positive, healthy and inclusive working environment where our people feel valued and respected. We are a “Leaders in Diversity” accredited organisation, are in the Inclusive Top 50 Employers List and are one of The Times Top 50 Employers for Women.
Our employees feel they can make a difference and are excited by the growth and the potential to shape the future. As we undergo a period of significant change, our employees are engaging with what is going on and we are encouraging a culture where people feel they can contribute towards improvements.
We’re ambitious, forward thinking and determined to find better ways of working, always leading the way in what we do. We trust and support each other to get the job done, and encourage creativity, originality and curiosity from those who work with us. We’re committed to creating an accessible and diverse workplace, one that nurtures an inclusive environment where our people can be themselves.
If your values align with ours and you’re committed to working towards creating a future we can all be proud of, we want to hear from you.
We are designing our organisation of the future and planning a new, flexible approach to the way we use our office space. This approach will mean most of us working from home some of the time and using our office space to come together to share ideas and learn from each other. We will continue to use digital technology for meetings, collaboration and communications - bringing teams together virtually wherever they’re working, saving time and spending on travel.
We are committed to developing an organisation that is representative of the diverse communities that we serve and welcome applications from all sections of the community. The following groups are currently underrepresented: young people, Black, Asian and ethnic minority groups and women at senior levels.
We are a Disability Confident Employer and offer a guaranteed interview scheme for applicants who meet the essential job role criteria. We will make reasonable adjustments, in line with the Equality Act, for disabled applicants if these are needed. Wherever possible we will offer flexible working options which assist work-life balance.
We’re dedicated to providing a broad range of rewards and benefits and constantly benchmark our benefits packages to ensure they are attractive for all our people. As well as a competitive salary, employees also receive 27 days annual leave (plus bank holidays) and access to a great pension scheme.
Programme Support Officer .pdf