Senior Administrator – Registrars and Coroners

1 day left

£18933 - £20092
15 Sep 2021
26 Sep 2021
Job Ref
Resourcing Team
Contract Type
Working Pattern

Coventry Register Office has been located in its current premises since the mid-1960s.

A room is provided to fulfil the requirement to complete marriage and civil partnership ceremonies for a statutory fee.

In addition to registering today's events, the Register Office holds all the original birth, marriage and death registers from 1837 to the present day.

We take pride in our customer care and endeavour to give you the best service we can.

Our Values

It’s great to know that you are interested in working with us at Coventry City Council. As a prospective employee, it is important that everyone who works for us is committed to our One Coventry values and shares our commitment to becoming a more diverse and inclusive organisation. 


Our Values are:

What is the job role?

We are looking for a dynamic customer-focused senior administrator to join our busy team based at Coventry Register Office.

You must have experience of dealing with the general public, preferably in a front-line service, with excellent communication and organisational skills and the ability to deal with clients from all backgrounds, sometimes in difficult situations.

You must have appreciation of the need for confidentiality when dealing with a wide range of enquiries and the ability to cope with changing demands in work in a fast-paced service.

Who are we looking for?

The successful candidate will have tact and diplomacy when dealing with parents, bereaved families, guests and agents and be able to work both as part of a collaborative team and independently with minimum supervision.

You will also be required on a rota basis to support all areas of both services.

We welcome applications from candidates who have excellent customer service skills, with an aptitude for dealing with people at some of the most important and emotionally heightened times of their lives. Accurate work, attention to detail, the ability to prioritise and a high level of computer literacy are crucial in this role.

We work collaboratively to achieve the highest quality and most cost-effective service in accordance with the Council's policies and statutory requirements.

You will work 5 days / 37 hours per week.

If you are interested in this exciting opportunity, please apply and clearly demonstrate how you meet the above criteria.

For full details on the application process please read the attached document on our jobs page labelled 'Coventry City Council Application Process'

Introduction to Coventry City Council

Coventry is a lively, multicultural city, which embraces old and new. Around the modern city centre there are traces of history everywhere – in the old city walls, the timber-framed buildings and the reconstructed medieval Spon Street. But Coventry has always had an eye on the future, and is now firmly focused on regenerating and re-inventing itself to meet the challenges of the 21st Century. With major developments and new projects taking place right across the city, Coventry City Council is the place to be!
There's a huge buzz about the city – Coventry ranks as the 8th best city to live, work and do business in the UK, and is the UK City of Culture 2021 ! We believe this will help put Coventry on the map for all the right reasons. You can feel the sense of local pride throughout the city as we build towards this momentous year. It also offers a unique, once-in-a-lifetime opportunity to those joining us to play their part in it.
We genuinely believe that Coventry City Council is a special place. You will be joining Coventry City Council during an exciting time to become part of a team that contribute to achieving our visions for the city. We have made our council a place where we look after our people, making sure you're happy in your work and given everything you need to succeed. We've created friendly, welcoming workplaces where everyone is working towards the same cause, providing the best possible services for the city of Coventry.
As a council with improvement at its heart, we’re committed to making life better for the people who live and work in Coventry. We’re equally concerned with the quality of life enjoyed by our people, so by joining us, you won’t just be helping the community, you’ll be helping yourself too.
Not only do you get to work alongside great people that are helping to improve services for our community we offer great benefits too! For your valued contribution we will provide a fantastic benefits package including;

  • Flexible working arrangements
  • Generous annual leave allowance starting at 27 days and rising to 32 days
  • Pay progression through multiple increments
  • Outstanding local government pension scheme
  • Learning & Development with access to certified courses.
  • Access to an award winning Occupational Health Team
  • Vibrant employee networks 

For full details on the application process please read the attached document labelled Coventry CC Application process.

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