Staffordshire County Council

Process Lead - Capacity, Availability, Problem and Continuity Management

6 days left

Stafford, Staffordshire
£37,890 - £41,881 per annum
16 Sep 2021
22 Oct 2021
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Process Lead – Capacity, Availability, Problem and Continuity Management  

Salary:  £37,890 - £41,881 per annum

 37 Hours per week – Permanent

Are you looking for a new challenge? Do you want to be part of a department who are moving to a new operating model focused on delivering innovative business ICT solutions?  If you do, we have 2 new roles that would be perfect for you.

Staffordshire ICT is responsible for the delivery of ICT services for Staffordshire County Council and some of its partners.

The Process Lead (Service Level and Change Management), will drive improvements around the delivery of ICT services to our customers including the management of service level agreements and the delivery of a service catalogue for ICT services including the commercial models that they are built upon. The individual will provide management and leadership of the ICT Change Board that assures and validates ICT driven changes within a highly complex and multi-faceted environment.

The Process Lead (Capacity, Availability, Problem and Continuity Management) will lead on the improvement of operational ICT service delivery through the analysis and investigation of issues and challenges, recommending changes that will improve the services we deliver.  The role will create ‘task focussed’ teams of staff from the wider resource pool and where necessary supply chains, to effect agreed changes.

We are looking for people who have a positive ‘can do attitude’, are comfortable working and producing management insights from data, are highly motivated with a drive to make a difference and have a track record of process improvement in a complex ICT environment.  ITIL, ITSM or similar would be a distinct advantage. The successful candidates will also need to be able to liaise with senior business leads, ICT suppliers and other teams within ICT managing virtual improvement teams as required. 

This Authority is committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expect all staff and volunteers to share this commitment.

Staffordshire County Council is an equal opportunities organisation and Disability Confident employer. We encourage applications from all background and communities

As part of our commitment as a Disability Confident employer, we offer a guaranteed interview to anyone with a disability whose application meets the minimum criteria for the post.

To apply for this post click on the ‘Apply’ button below.

By clicking on the apply button you will be redirected to Staffordshire County Councils online application website. Please note, you are only able to view the Job Description and Person Specification on the WM Jobs  board NOT via Staffordshire County Council's online application site.  

To submit your application you will need to register an account on the website (NB this is a separate login to WM Jobs). 

We collect personal information from you when you register with us to make an application. Information we collect includes name, email address and other contact details. We will use this information to communicate with you generally and to assess your application.

By clicking on the Apply button and submitting your application form, you are giving your consent to the processing of your personal data in the ways described Here

If you experience any technical issues accessing or completing the application form please contact

Closing Date: 22/10/2021
Interview Date: TBC

For more information about the role please contact: Eamonn McGirr or Alison Brock

Please be aware, only application forms completed online will be accepted. We will not accept CV’s or Word application forms.

Our Values

The County Council has adopted a set of values that seeks to achieve the best outcomes for its citizens, communities and employees.

Our People Strategy sets out what we all need to do to make Staffordshire County Council a great place to work, where people are supported to develop, flourish and contribute to our ambitious plans. 

Our values are at the heart of the Strategy to ensure that the focus is on what is important to the organisation and the people it serves:

  • Ambitious - We are ambitious for our communities and citizens
  • Courageous - We recognise our challenges and are prepared to make courageous decisions
  • Empowering - We empower and support our people by giving them the opportunity to do their jobs well.

Benefits for working for us….

We recognise that it is our employees that are central to everything we do. We aim to create a supportive working environment where employees can achieve their full potential and achieve a healthy work-life balance.

In addition to your salary, as a member of staff, you will have access to a range of benefits including:

  • An excellent local government pension scheme
  • Generous holiday entitlement from 24 up to 33 days (plus 2 extra statutory days and bank holidays) depending on job role and length of service
  • The option to buy up to an additional 2 weeks annual leave
  • A range of flexible working options, depending on your job role, which includes agile working, flexible retirement
  • Family Friendly Policies - maternity, adoption, paternity and parental leave
  • Volunteering Scheme
  • Training and development opportunities, including coaching and mentoring
  • Access to health and wellbeing support (including Occupational Health, Physiotherapy and Counselling Services)
  • Eye care vouchers
  • Car lease scheme / cycle & car loan scheme / employee car share scheme
  • Bus and rail travel discounts