Staffordshire County Council

ICT Support Officer - Service Desk

2 days left

Location
Stafford, Staffordshire
Salary
See advert text
Posted
16 Sep 2021
Closes
22 Oct 2021
Job Ref
REC002301
Contract Type
Permanent
Working Pattern
Flexible hours
Hours
Full-Time

ICT Support Officer – Service Desk

Salary:  £20,903 - £23,541 per annum

 37 Hours per week – Permanent

Are you a skilled communicator with great technical knowledge who can quickly adapt your approach to match the customer skill level? Can you engage with customers to resolve issues and share knowledge assisting us with our goal to promote self-serve?

The ICT service desk is the gateway into Staffordshire ICT, supporting the council’s workforce of staff, volunteers and partners to ensure optimal use of ICT services. Using analytical problem solving skills, the post holder will make use of corporate standards, best practice and established industry standards in order to achieve the objectives of the unit.  

The successful candidate should be experienced in similar roles and customer focused, reliable, and enthusiastic with a passion to learn and share knowledge whilst being able to remain calm in a fast-paced support environment.

This Authority is committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expect all staff and volunteers to share this commitment.

Staffordshire County Council is an equal opportunities organisation and Disability Confident employer. We encourage applications from all background and communities

As part of our commitment as a Disability Confident employer, we offer a guaranteed interview to anyone with a disability whose application meets the minimum criteria for the post.

This position is subject to a criminal records check from the Disclosure and Barring Service (formerly CRB) which will require you to disclose details of all unspent and unfiltered spent reprimands, formal warnings, cautions and convictions in your application form.

This position will have access to the Public Sector Network, to meet government security standards we will request a basic criminal convictions certificate and other background checks prior to appointment for the successful candidate

To apply for this post click on the ‘Apply’ button below.

By clicking on the apply button you will be redirected to Staffordshire County Councils online application website. Please note, you are only able to view the Job Description and Person Specification on the WM Jobs  board NOT via Staffordshire County Council's online application site.  

To submit your application you will need to register an account on the website (NB this is a separate login to WM Jobs). 

We collect personal information from you when you register with us to make an application. Information we collect includes name, email address and other contact details. We will use this information to communicate with you generally and to assess your application.

By clicking on the Apply button and submitting your application form, you are giving your consent to the processing of your personal data in the ways described Here

If you experience any technical issues accessing or completing the application form please contact recruitment@staffordshire.gov.uk

Closing Date: Fri 22nd October 2021
Interview Date:TBC  (if applicable)

For more information about the role please contact: Helen Crook

Please be aware, only application forms completed online will be accepted. We will not accept CV’s or Word application forms.

Our Values

The County Council has adopted a set of values that seeks to achieve the best outcomes for its citizens, communities and employees.

Our People Strategy sets out what we all need to do to make Staffordshire County Council a great place to work, where people are supported to develop, flourish and contribute to our ambitious plans. 

Our values are at the heart of the Strategy to ensure that the focus is on what is important to the organisation and the people it serves:

  • Ambitious - We are ambitious for our communities and citizens
  • Courageous - We recognise our challenges and are prepared to make courageous decisions
  • Empowering - We empower and support our people by giving them the opportunity to do their jobs well.

Benefits for working for us….

We recognise that it is our employees that are central to everything we do. We aim to create a supportive working environment where employees can achieve their full potential and achieve a healthy work-life balance.

In addition to your salary, as a member of staff, you will have access to a range of benefits including:

 

 

  • Generous holiday entitlement from 24 up to 33 days (plus 2 extra statutory days and bank holidays) depending on job role and length of service
  • The option to buy up to an additional 2 weeks annual leave
  • A range of flexible working options, depending on your job role, which includes agile working, flexible retirement
  • Family Friendly Policies - maternity, adoption, paternity and parental leave
  • Volunteering Scheme
  • Training and development opportunities, including coaching and mentoring
  • Access to health and wellbeing support (including Occupational Health, Physiotherapy and Counselling Services)
  • Eye care vouchers
  • Car lease scheme / cycle & car loan scheme / employee car share scheme
  • Bus and rail travel discounts

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