Customer Service Advisor

Worcester, Worcestershire
£18,268 - £18,633
21 Sep 2021
17 Oct 2021
Job Ref
Job Type
Customer service
Contract Type
Full time permanent
Working Pattern

Job Title: Customer Service Advisor 
Salary: £18,268 - £18,633
Full-Time: 35 hours
Location: Worcester

The Role

We are looking for a professional, polite and organised individual to join the Highways and Transport Control Centre at Worcestershire County Council. We are looking for a Customer Service Advisor to work in the multi-functional integrated Control Centre Team.

Your main responsibilities will be to work as part of a team providing an efficient and effective “one stop service” for the customers and act as an intermediary between the customer and suitable service areas. You will do this by answering queries from a range of portals and responding and recording as appropriate using a variety of IT systems. Training will be provided on the specific IT systems for the role. The role will require first class customer service, professionalism and organisational skills. You will also need to be IT literate and have a practical approach. You must have a “can do” approach and have clear, concise and assertive communication skills; both written and oral.

We believe staff development is a key aspect for professional and personal growth and we provide a range of courses to support this. We are happy to provide opportunities to enable you to achieve your ambitions and empower you to develop your own skills.


In return, you can look forward to:

• 25 days’ annual leave, plus bank holidays
• 35-hour working week, with flexible working, including remote working opportunities
• Commitment to ongoing professional development and training.

Disability Confident

We are inclusive – this is really important to us and we are proud to be a Disability Confident Employer.

Disability Confident is helping us recruit and retain great people to meet our workforce needs. 

If you have a disability and require reasonable adjustments, please let us know. 


Please find the Job Description and Person Specification attached.

Please write your submission with consideration for the essential and desirable criteria on the Person Specification. This should include examples why you should be considered; the experience, skills and knowledge that you would bring to the post.

Application Closing Date: 17th October 2021
Proposed Interview Date: to be confirmed

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