Birmingham City Council

Resolution Champion

£20,903 - £27,041
12 Nov 2021
28 Nov 2021
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Birmingham City Council is seeking an enthusiastic people to join our busy Housing Support & Solutions Team to deliver our services. Currently there are 2 vacancies for the Resolution Champion to join our friendly team. 

If you are proactive, customer focussed, solution driven, passionate and would like to do meaningful work than this might be just the job for you!

This role requires the post holder to deliver an excellent customer focused resolution service to internal and external customers. You will act as an escalation point to resolve complex customer enquiries and complaints. You will need to have excellent interpersonal skills, an ability to work flexibly due to different demands and operate in a coordinated manner with other teams to ensure successful outcomes.

We are looking for someone who is able to be empathetic and respond to sensitive issues effectively, but who is firm when necessary. You will need to use your own initiative to resolve issues, and to be able to work under pressure in a very demanding environment. 


If you think you have the right skills, capability and attitude to help us on this exciting journey we want to hear from you.

We offer extensive training and for these more ambitious who would like to develop and advance their careers we also offer a range of Qualifications and Apprenticeships. So even if you are missing some aptitude don’t hesitate to apply as we can help you develop these! Finding the right people is critical to our future success so it is more important that you have the right attitude! 

Please note we DO NOT accept CVs. 

Please give particular attention to the essential criteria for the role as outlined on the Person Specification when writing your supporting statement for your application. 

To help you with the Recruitment and Selection Process please watch the short YouTube vide on how to complete the application form and prepare for the interview at BCC:

Interviews for this post will take place virtually via video conferencing. Shortlisted candidates will be provided with further information.

For informal enquires please contact Geraldine Brookes on 07783 884551 or



Ref: BCC002396

We welcome applications from people with caring responsibilities and flexible working options will be considered.

Right to work in the UK documentation will be fully checked for all applicants.  All non-UK applicants (excluding Ireland) may require a Certificate of Sponsorship from Birmingham City Council and must have an approved visa from the UK Visas and Immigration (UKVI) before any employment offer can be confirmed. Unless they are an EEA or Swiss citizen or their family members, already living in the UK by 31 December 2020, then they will need to apply to the EU Settlement Scheme (EUSS) instead.






Supporting documents
Job Description and Person Specification

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