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Support Officer – Temporary Accommodation

Employer
Birmingham City Council
Location
Birmingham
Salary
£20,903 - £27,041
Closing date
15 Feb 2022
Reference
BCC002399

View more

Sector
Local Councils
Job Type
Housing
Contract Type
Permanent
Working Pattern
Standard
Hours
Full-Time, Part-Time

Job Details

Birmingham City Council

Support Officer – Temporary Accommodation

£20,903 - £27,041

Helping homeless households find their way back to security

Combine your passion with our training to create practical support for homeless people.

 

The challenge

Homelessness can happen to anyone – and in Birmingham it’s happening to more and more people. It can lead individuals and families into a cycle that can have a profound effect on all aspects of life, from physical and mental wellbeing to sustainable employment. That’s why the Council has a homelessness strategy that cuts across different services and agencies. We’re focused on preventing people from becoming homeless but, if they do, we aim to intervene as early as possible to limit the impact of homelessness, help people recover and make them more resilient in the future.

Your role

Joining our temporary accommodation team, you’ll advocate for people in short-term accommodation such as hostels, refuges, private sector properties and B&Bs, and help them sustain their tenancies. More important than that, you’ll help them move on to suitable secured accommodation. From making safety checks to providing housing advice, it’s a varied role, responsive to the needs of customers. 

About you 

Personal strengths and values are more important than past experience, as we offer full training and plenty of support.  We look for compassionate, empathic people with good communication skills. Happy dealing with a diverse range of people, including some with vulnerabilities and multiple complex needs, you’ll know how to build trust and rapport. You’ll be good at solving problems and finding practical solutions. Basic IT skills and attention to detail are important as we'll ask you to write up notes and work out simple budgets for others to use; that's why we ask you to complete a simple work-based activity at an interview. Basic IT skills, including Microsoft Office, are important and you need to demonstrate attention to detail.

 

If you are successful, an enhanced DBS check is required before you can start.

 

Find out more

If you’re passionate about making a difference for households who are homeless, we’d like to hear from you.

Apply

For informal enquiries please contact Geraldine Brookes via email at geraldine.brookes@birmingham.gov.uk

Ref: BCC002399

We welcome applications from people with caring responsibilities and flexible working options will be considered.

Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed. Non-UK applicants (excluding Ireland) may need to apply for a visa from the UK Visas and Immigration (UKVI) and may require a Certificate of Sponsorship from Birmingham City Council for a skilled worker visa (if the job is eligible)

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Supporting documents
Job Description and Person Specification

Company

Working for Birmingham City Council is more than just a job; it's about making life better for the 1 million plus people who live and work in the city.

We welcome people from diverse and underrepresented communities and encourage applications from, those with caring responsibilities, Black, Asian and Minority Ethnic, neurodivergent, disabled and LGBT+ people. As part of our commitment to equality, diversity and inclusion, we are committed to promoting and supporting the physical and mental health of all our staff and removing barriers to improve inclusion.   We are making significant strides to understand and continuously improve our employees’ experience and we are committed to implementing progressive diversity talent management.

Information for applicants with a disability

We are a proud Disability Confident Employer.  We encourage applicants to disclose disabilities, so we can support them fully during our recruitment process and make any necessary reasonable adjustments. Please contact: 0121 675 7070 option 3 (lines open between 8.45am to 5.15pm Monday to Friday).

If you require an application in an alternative format, such as Braille or you are unable to complete an application form via WMJOBS, please contact bccHR@birmingham.gov.uk. When you have completed your application form this can be returned to bccHR@birmingham.gov.uk or for Braille applications these can be posted to, Recruitment Team, 2nd Floor, 10 Woodcock Street, B7 4BG.

The Council is a fantastic place to work. You will find an organisation that is both challenging and supportive; with a leadership impatiently adventurous in its pursuit of excellence. 

There is a clear vision which is ensuring that the Council is working for communities today and building for tomorrow, we focus our resources on five key priorities:

  • A Prosperous Birmingham: through a focus on inclusive economic growth, tackling unemployment, attracting inward investment, and maximising the benefits of the Commonwealth Games.
  • An Inclusive Birmingham: through a focus on tackling poverty and inequality, empowering citizens, promoting diversity and civic pride, and supporting and enabling all children and young people to thrive.
  • A Safe Birmingham: through a focus on making the city safer, safeguarding vulnerable citizens, increasing affordable housing, and tackling homelessness.
  • A Healthy Birmingham: through a focus on tackling health inequalities, encouraging physical activity and healthy living, supporting mental health, and improving outcomes for adults with disabilities and older people.
  • A Green Birmingham: through a focus on street cleanliness, improving air quality, continuing the route to net zero, and becoming a city of nature.

We see the Council’s role as providing strategic leadership – that’s being able to visualise a new future for the city and equipping others to share our vision. We want to ensure the provision of services for all, so we can support those least able to support themselves by working with partners and putting citizens and neighbourhoods at the heart of our decision-making.

We are always looking for people who put the customer at the centre of their approach, with a commitment to excellence to help us achieve our vision.  We will support you to develop and thrive in your role, building a pathway for long-term success, with lots of development opportunities, such as apprenticeships.

In return, we offer you excellent terms and conditions, generous annual leave, a great pension scheme, well-being support, annual travel passes and discounts at a number of city centre establishments.

Birmingham City Council is a Foundation Living wage employer - known as the Birmingham Living Wage. The Birmingham Living Wage, is determined by the Living Wage Foundation on an annual basis by the Centre of Research in Society Polity at Loughborough University. The current rate can be found at: www.livingwage.org.uk.

Living wage   small disability confident logo

Company info
Website
Telephone
0121 675 7070
Location
Birmingham City Council
Birmingham
West Midlands
B2 2XU
United Kingdom

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