Staffordshire Victims Gateway and Restorative Justice Service provides information, advice and or practical and emotional support to victims of crime to help them cope and recover from their experience and to exercise their rights as determined by the Victims Code.
The Gateway Assessor will be responsible for contacting all victims of crime referred to the service by Staffordshire Police and responding to both 3rd party and self referrals directly from victims. They will provide immediate and follow up information, advice and emotional support to victims by phone. The assessor is expected to complete an assessment of the victims support needs and will signpost or make and manage referrals to other agencies or the Victim Gateway Support Team.
- Contacting Victims: the post holder will be the first point of contact, making both outbound calls to victims of whom the service has been notified of by the Police and offering a service to them.
- Responding to victims – the post holder will answer and respond to inbound telephone calls from victims, both initial calls made by victims self referring into the service and follow up telephone calls from victims who have already been contacted by the Assessment Team.
- Assessment – the post holder will make an assessment of the victim’s need for support including:
- Checking eligibility for the Victims’ Gateway Service.
- Checking need for specialist services
- Checking what rights they have under the Victims Code
- What the impact of the crime has been on the individual and what their support needs might be
- Victims Code of Practice: provide information to support victims in understanding their rights and entitlements under the victims code; this may include any or all of the following:
- how to report a crime
- what a victim personal statement is
- their right to review and make a complaint
- eligibility for Criminal Injuries Compensation
- how to apply for special measures in court and attending pre-trail visits
- crime prevention advice and measures
- how to access restorative justice interventions including, conferences, letter contact and shuttle contact
- Administration – the post holder will be responsible for ensuring, in conjunction with the Administration Unit, that efficient systems for administration of work are in place and are followed.
- Introduction to other services – where indicated by the assessment, the post holder will make referrals to the support team or to external specialist services where this is appropriate.
- Monitoring – the post holder will be required to provide monitoring information in conjunction with the service’s monitoring team to demonstrate that project targets are being met.
- Quality – the post holder will be required to familiarise him/herself with and achieve relevant quality standards in his/her work. This includes recording information fully and appropriately and ensuring work conforms to the requirements of the project, (including Safeguarding and Data Sharing processes) and the Victims Code.
Essential requirements of the role
The post holder will without exception:
- be subject to and clear DBS and Enhanced Police Vetting Checks
- be willing to work flexibly including working some unsociable hours including evenings, weekends and Bank Holidays on a rota basis
- know what we mean by equality and diversity and share the organisations commitment to make equality of opportunity a reality both within the organisation and the community we serve.
- carry out other tasks consistent with the grade from time to time