ICT Service Support Engineer

1 day left

Location
Wolverhampton
Salary
£23,541 - £27,041
Posted
29 Sep 2021
Closes
17 Oct 2021
Job Ref
WLV000003787
Contract Type
Fixed Term Contract
Working Pattern
See advert details
Hours
Full-Time

Fixed term 12 Months

ICT Service Support Engineer

Grade 5

People Directorate – ICT

 

The City of Wolverhampton Council are seeking to strengthen its ICT service, recruiting a Service Support Engineer to join our dynamic and forward-thinking team.

 

This is an exciting opportunity to join a fast-paced support team, who think out of the box. Our aim is to provide exceptional services, including providing advice, support and implementing solutions to several customers in an enterprise environment.

 

The Service Support Engineer will join a professional, friendly and energetic team. You will have the ability to champion a culture of change and improvement, you will be responsible for providing 1st and 2nd line ICT support to 4500 customers including maintaining and supporting equipment, software and services.

 

You must have excellent customer service and communication skills, coupled with the ability to relay technical information to a variety of audiences on a number of levels. You will have recent experience in an ICT support environment delivering 1st and 2nd line support in an enterprise environment which can be demonstrated through application and interview.

 

You will be qualified to GCSE level or equivalent and an ICT based qualification would be advantageous but is not essential.

 

For further information please contact Liam Woollery liam.woollery@wolverhampton.gov.uk

 

City of Wolverhampton Council are committed to representing Wolverhampton’s diverse community and therefore strongly encourage applications from all applicants meeting the essential criteria. The council operates a guaranteed interview policy for disabled candidates, those who have previously been in our care and are under the age of 25 and veterans who have served in the military, where it is evidenced that the essential criteria of the post are met.

Our application system is anonymous, this means recruitment interview panel members will not receive details of your name or date of birth unless you are invited to attend an interview. We are not able to hide personal information from any attachments that you upload so we request that you remove your name, date of birth and any personal information from any supporting documentation. The shortlisting panel will receive your candidate pack in full (including any attachments) showing your candidate number. If you are invited to attend an interview, panel members will be provided with your name.

Supporting documents
service_support_engineer_20181.docx