Customer Services Assistant

3 days left

The Guildhall, High Street, Worcester WR1 2EY
£20,678 - £22,832 per annum pro rata
01 Oct 2021
24 Oct 2021
Job Ref
Job Type
Customer service
Contract Type
Part time permanent
Working Pattern
See advert details

The Guildhall is in the heart of our thriving city centre with a great wealth of history and a fantastic working environment, making it somewhere to be proud of. 

Everyone associated with Worcester City Council is proud of Worcester’s offer of a high quality of life and our contribution to the development of modern local government.

It is a fantastic place to work, and you will find us to be an organisation that is challenging, yet caring; with our leadership adventurous in its pursuit of excellence.

At Worcester City Council, we have a work-family culture, and we are proud to support and value the combination of employees’ work and family lives.

We have a clear vision to achieve excellence in everything we do and to achieve excellence in everyone we employ, meaning we are looking for an excellent candidate to come and join our work-family!

Do you have a passion and previous experience for delivering excellent customer services? Are you positive, professional and efficient? This could be the job for you.

The role will predominately be in the Customer Service Centre, based at The Guildhall and you will be the first point of contact for customers, whether that’s face to face, on the telephone or electronic queries from both internal and external customers. Alongside the Customer Service role, you will also assist with the day to day running of this beautiful Grade 1 listed building.

The Guildhall is also the administration centre for members of the City Council as well as providing a bespoke venue for weddings, events, conferences and meetings and attracting visitors to the City.

The role is part time, 22.5 hours per week to be worked over 3 days, preferably Wednesday, Thursday and Friday.

Please see the person specification for details of the requirements, skills and experience required for the role.

For more information about the role please contact Debbie Haffner on

Closing Date: 24 October 2021

Interview Date: 15 November 2021

Supporting documents
Role profile
Our benefits
Person spec

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