Contact Centre Call Handler - Repairs
- Employer
- Warwick District Council
- Location
- Leamington Spa, Warwickshire
- Salary
- £19,698 - £20,903 flexible working, LGPS, up to 31 days leave, Healthplan
- Closing date
- 24 Oct 2021
View more
- Sector
- Local Councils
- Job Type
- Administration / Clerical / Secretarial - inc PA, Asset management, Customer service, Housing, Information management, Maintenance and security
- Contract Type
- Fixed Term Contract
- Working Pattern
- Standard
- Hours
- Full-Time
Job Details
Assets Services
Contact Centre Call Handler - Repairs
37 Hours Per Week
Fixed-Term Contract up to 31st December 2022
We are looking for enthusiastic, self-motivated and a committed team player to join our Repairs and Maintenance Team in Asset Services, we are responsible for the management of WDC’s Housing Repairs & Maintenance to tenanted properties. In this role you will be the front line within our Contact Centre, handling incoming calls and arranging inspection appointments or appropriate works orders to our contractors.
You will need to be highly organised and able to provide a wide range of administrative and service support tasks. You will be working closely with other members of the team, engaging with customers and contractors whilst supporting the administration of works through to satisfactory completion.
You will require good communication skills and experience in using electronic systems, including the recording and inputting of information. You’ll be required to assess and resolve enquiries and service requests from Tenants by telephone and electronic access channels then make decisions within established procedures and quality standards for each service request to maximise customer satisfaction.
Proven experience of working within a customer service environment within a telephone contact centre is essential as is the ability to deal directly with the public. You must be able to demonstrate and be committed to delivering first class customer service.
Experience of the Social Housing and/or domestic repair and maintenance sectors would be highly advantageous.
For an informal discussion about the post please contact Simon Hodges – Assets Compliance Manager on simon.hodges@warwickdc.gov.uk
Currently, due to Covid19 restrictions, the intention is for this jobholder to work from home. However, office working is available if necessary.
Closing date: Sunday 24th October 2021
Interview date: w/c 8th November 2021
Please click on the following link to see the range of benefits we offer range of benefits
It is our policy that we do not accept CVs as part of your application, please complete the application below and email to vacancies@warwickdc.gov.uk
Company
Warwick District, is at the heart of Shakespeare’s England and comprises the towns of Royal Leamington Spa, Warwick, Kenilworth and Whitnash. The district boasts historic castles and buildings with regency architecture, vibrant town centres hosting a lively calendar of events, as well as beautiful parks and gardens. We enjoy links to the M40, M42, M1 and M6, national rail connection and Birmingham International airport. It is one of the most prosperous regions in the country with low unemployment rates.
Here at Warwick District Council, our vision is to make Warwick District a great place to live, work and visit and we recognise that our employees are the key to achieving that. Working arrangements in most jobs are flexible; flexi-time, full or part time and job sharing is usually available. You can expect generous holiday entitlements, a pension scheme and plenty of opportunities for training and personal development.
We believe in recruiting the best person for the job, using fair and open selection, based on knowledge and experience, skills and behaviour. We welcome applications from a diverse range of candidates.
- Website
- http://www.warwickdc.gov.uk/
- Location
-
Riverside House
Milverton Hill
Leamington Spa
Warwickshire
CV32 5HZ
United Kingdom
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