Birmingham City Council

Housing Solution & Support Visiting Officer

£20,903 - £27,041 per annum
07 Oct 2021
20 Oct 2021
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Birmingham City Council is seeking an enthusiastic people to join our busy Housing Support & Solutions Team to deliver our services. 

If you are proactive, customer focussed, passionate about preventing homelessness and would like to do meaningful work than this might be just the job for you! 

This role requires the post holder to visit households where there is a threat of homelessness and through intervention and mediation support the service to eradicate or reduce risks of homelessness. 

There is an expectation that the post holder will deliver expert advice and assistance on homelessness, carry out detailed inquiries and where required make referrals to supporting agencies. 

We are looking for enthusiastic, caring and motivated people to join our team. Housing experience is not essential as we can train and support you on this. We need people with passion, motivation, empathy, dedication and strong work ethic to help our customers whilst they’re facing homelessness.

If you think you have the right skills, capability and attitude to help us on this exciting journey we want to hear from you. The primary aim of this role is to prevent and resolve customers homelessness. 

We are looking for people who:

  • Have experience of working in a customer focused environment including front line customer service experience
  • Have strong communication (written & verbal) skills
  • Have good planning, organising & IT skills
  • Are able to create and maintain records, spreadsheet and various databases
  • Are accurate and attentive to detail
  • Are empathetic and able to deal with customers in a sensitive and appropriate manner in a demanding environment
  • Have experience of applying the relevant legislation 

We offer extensive training and for these more ambitious who would like to develop and advance their careers we also offer a range of Qualifications and Apprenticeships. So even if you are missing some aptitude don’t hesitate to apply as we can help you develop these! Finding the right people is critical to our future success so it is more important that you have the right attitude! 

Please note we DO NOT accept CVs.

To help you with the Recruitment and Selection Process please watch the short YouTube vide on how to complete the application form and prepare for the interview at BCC:

Interviews for this post will take place virtually via video conferencing. Shortlisted candidates will be provided with further information.

For informal enquires please contact Anna Sochacka on

07516 031621 or


Ref: BCC002393

We welcome applications from people with caring responsibilities and flexible working options will be considered.

Right to work in the UK documentation will be fully checked for all applicants.  All non-UK applicants (excluding Ireland) may require a Certificate of Sponsorship from Birmingham City Council and must have an approved visa from the UK Visas and Immigration (UKVI) before any employment offer can be confirmed. Unless they are an EEA or Swiss citizen or their family members, already living in the UK by 31 December 2020, then they will need to apply to the EU Settlement Scheme (EUSS) instead.







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