Maintenance Operations Manager

4 days left

£43857 - £49449
07 Oct 2021
24 Oct 2021
Job Ref
Resourcing Team
Contract Type
Fixed Term Contract
Working Pattern


R&M is a service area within Coventry City Council which provides repair and maintenance services to Coventry City’s operational, commercial and school portfolio.  We have a dedicated team with over 30 years’ experience of completing emergency and responsive repairs, planned preventative maintenance schedules and property improvements and refurbishments. 

The R&M team is multi-disciplined providing building works, refurbishments, general maintenance, gas servicing, maintenance and installations, electrical works and a 24 hour a day, 365 days a year emergency call out service across all trades.

The service area aims to:

  • Ensure that the all statutory compliance with industry standards, British standards and relevant Approved Codes of Practice are achieved.
  • Repairs are carried out swiftly and to a high standard
  • Projects are delivered on time and on budget

We are seeking positive, experienced, enthusiastic, talented and driven professionals who care about the development of our great city to join our busy, top performing, forward thinking Regulation services.

Our Values


It’s great to know that you are interested in working with us at Coventry City Council. As a prospective employee, it is important that everyone who works for us is committed to our One Coventry values and shares our commitment to becoming a more diverse and inclusive organisation. 

Our Values are:

What is the job role?

This is an exciting time for you to join our team as a Maintenance Operations Manager. Each day you will be faced with a new challenge and be required to manage all aspects of the department from reactive emergency call outs, planned project work and planned preventative maintenance. This is a fast-paced environment that will cover all aspects of Building M&E and Fabric compliance to ensure the safety of our customers. As part of this role you will have to demonstrate experience in leading and managing a facilities management team. You will work under the general direction of the Head of Facilities Management. 

You will lead and direct the DLO Repairs and Maintenance Service and sub-contractors, to ensure an economical, effective and efficient service to maximise the income to the division and client service delivery. You will also manage the internal support team to ensure that smooth and continue service of the operations. 

You will also contribute to the development of service policy initiatives, the commercial viability of the function and their overall development, as a member of the Senior Management Team.

Key Responsibilities include;

  • Day to day management of the core FM operation, inc. Facilities Managers, Planned & Reactive Maintenance and Minor New works.
  • Acting as the department lead in all FM matters, inc. mechanical, electrical and fabric works.
  • Management of technical compliance
  • Asset reconciliation and general management reporting
  • Supporting the development and quotations of New Works
  • Financial management of budgeting and P&L
  • Production of the annual forward maintenance programme.
Who are we looking for?

We are looking for someone with previous experience of working in facilities management, managing contractors in a corporate environment with experience of managing budgets, multiple offices and managing health and safety. Knowledge of all Building Services maintenance activities is essential. The Maintenance Operations Manager will be responsible for supporting the development, updating and continuous improvement of full whole life asset management across our operational, school and external client portfolio. 

You'll be experienced in the management of rotas, holidays and absenteeism and the defining and enhancing of operational processes and procedures, creating and analysing information from a CAFM system. You must be a driver and hold a full driving license. You will be a self-starter with the ability to problem solve using various strategies and skills and you'll be comfortable building and maintaining relationships - it's a role in which you need to be a great communicator and have the ability to engage and influence stakeholders at all levels. You'll also be passionate about developing yourself and your team, continually looking for opportunities for development and growth. If you have the necessary experience, a drive to succeed and want be part of an organisation that our employees are proud to work for, then please do not delay in making an application.

The ideal candidate will have:

  • Strong people and stakeholder management experience
  • Strong hard services knowledge
  • Previous Operations Management experience
  • Effective Human Resource Management practices.
  • Resource management practice and techniques.
  • Financial management. 
  • Quality management and performance standards

For full details on the application process please read the attached document on our jobs page labelled 'Coventry City Council Application Process'

Introduction to Coventry City Council


Coventry is a lively, multicultural city, which embraces old and new. Around the modern city centre there are traces of history everywhere – in the old city walls, the timber-framed buildings and the reconstructed medieval Spon Street. But Coventry has always had an eye on the future, and is now firmly focused on regenerating and re-inventing itself to meet the challenges of the 21st Century. With major developments and new projects taking place right across the city, Coventry City Council is the place to be!

There's a huge buzz about the city – Coventry ranks as the 8th best city to live, work and do business in the UK, and is the UK City of Culture 2021 ! We believe this will help put Coventry on the map for all the right reasons. You can feel the sense of local pride throughout the city as we build towards this momentous year. It also offers a unique, once-in-a-lifetime opportunity to those joining us to play their part in it.

We genuinely believe that Coventry City Council is a special place. You will be joining Coventry City Council during an exciting time to become part of a team that contribute to achieving our visions for the city. We have made our council a place where we look after our people, making sure you're happy in your work and given everything you need to succeed. We've created friendly, welcoming workplaces where everyone is working towards the same cause, providing the best possible services for the city of Coventry.

As a Council with improvement at its heart, we’re committed to making life better for the people who live and work in Coventry. We’re equally concerned with the quality of life enjoyed by our people, so by joining us, you won’t just be helping the community, you’ll be helping yourself too.

Not only do you get to work alongside great people that are helping to improve services for our community we offer great benefits too! For your valued contribution we will provide a fantastic benefits package including;

  • Flexible working arrangements
  • Generous annual leave allowance starting at 27 days and rising to 32 days
  • Pay progression through multiple increments
  • Outstanding local government pension scheme
  • Learning & Development with access to certified courses.
  • Access to an award winning Occupational Health Team
  • Vibrant employee networks