Covid-19 Welfare Call Team Leader

One Friargate, Station Square, Coventry
£22183 - £27741
14 Oct 2021
31 Oct 2021
Job Ref
Resourcing Team
Contract Type
Full time permanent
Working Pattern

We have an exciting opportunity where you can be part of a team working in response to Covid-19.

Nationally, we are all asked to follow Public Health or Dept of Health and Social Care government guidance to stay safe and manage our response to Covid-19. This was in response to the initial return to workplaces, shops and local businesses and following further lockdowns it is even more important that we all continue to follow the guidance to protect ourselves and the people around us.

One of the many actions taken by the Council in response to this, has been to create a Welfare Call team to support local people that are self-isolating and undertake local contact tracing as part of the NHS Test & Trace service. The team also provides a door knocking service to follow up on cases as part of the NHS Test & Trace work.

Our Values

It’s great to know that you are interested in working with us at Coventry City Council. As a prospective employee, it is important that everyone who works for us is committed to our One Coventry values and shares our commitment to becoming a more diverse and inclusive organisation. 


Our Values are:

What is the job role?

Welfare Call Team Leader - 12 month fixed term contract/secondment – 2 posts

Service hours: Weekdays 9am – 6pm, Weekends 9am – 5pm

Under the direction of the Welfare Call Team Co-ordinator, the Team Leader roles will be responsible for managing the Welfare Call Team. 

The team will provide telephone calls and text messages to support the welfare of those that are self-isolating and undertake local contact tracing as part of the NHS Test and Trace effort to support the city’s coronavirus pandemic response. The team also provides a door knocking service which is co-ordinated by the team leader roles. The team will maximise the chances for our residents, communities, and businesses to thrive while minimising the level of inconvenience and disruption to their lives.  

The Welfare Call Team will operate for 7 days per week – that is, including weekends and holidays.  Staff will work on a rota to cover these operating hours. 

This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS).

Who are we looking for?

If you are hardworking, organised, community focused and enjoy talking to people, this could be the ideal role for you.

You will need to be customer focussed and able to deal with members of the public calmly and politely at all times, particularly in challenging or sensitive situations.

You will need to able to use IT to navigate telephone and online IT systems to update information and records and undertake online training. 

You will have access to WIFI as homeworking is required for this role.

You will be committed and flexible, working to a rota including weekend shifts.

Immediate start available subject to relevant suitability and pre employment checks.

When applying for this role you will be asked to write a personal statement, please include the following information in your statement.  Applications will be shortlisted against these points:

  • A good working knowledge of Covid-19 self isolation and test and trace guidelines.
  • Good interpersonal skills and confidence in dealing with Council colleagues and external contacts.
  • Strong organisational skills including managing priorities and meeting deadlines.
  • IT skills including experience with Microsoft packages including Excel, Teams and Outlook.

Please note, this job may close early once sufficient application forms have been received.

For full details on the application process please read the attached document on our jobs page labelled 'Coventry City Council Application Process'

Interview date(s): 10th/11th November 2021

Introduction to Coventry City Council

Coventry is a lively, multicultural city, which embraces old and new. Around the modern city centre there are traces of history everywhere – in the old city walls, the timber-framed buildings and the reconstructed medieval Spon Street. But Coventry has always had an eye on the future, and is now firmly focused on regenerating and re-inventing itself to meet the challenges of the 21st Century. With major developments and new projects taking place right across the city, Coventry City Council is the place to be!

There's a huge buzz about the city – Coventry ranks as the 8th best city to live, work and do business in the UK, and is the UK City of Culture 2021 ! We believe this will help put Coventry on the map for all the right reasons. You can feel the sense of local pride throughout the city as we build towards this momentous year. It also offers a unique, once-in-a-lifetime opportunity to those joining us to play their part in it.

We genuinely believe that Coventry City Council is a special place. You will be joining Coventry City Council during an exciting time to become part of a team that contribute to achieving our visions for the city. We have made our council a place where we look after our people, making sure you're happy in your work and given everything you need to succeed. We've created friendly, welcoming workplaces where everyone is working towards the same cause, providing the best possible services for the city of Coventry.

As a council with improvement at its heart, we’re committed to making life better for the people who live and work in Coventry. We’re equally concerned with the quality of life enjoyed by our people, so by joining us, you won’t just be helping the community, you’ll be helping yourself too.
Not only do you get to work alongside great people that are helping to improve services for our community we offer great benefits too! For your valued contribution we will provide a fantastic benefits package including;

  • Flexible working arrangements
  • Generous annual leave allowance starting at 27 days and rising to 32 days
  • Pay progression through multiple increments
  • Outstanding local government pension scheme
  • Learning & Development with access to certified courses.
  • Access to an award winning Occupational Health Team
  • Vibrant employee networks 

For full details on the application process please read the attached document labelled Coventry CC Application process.