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Revenues Officer

Employer
Telford & Wrekin Council
Location
Darby House, Telford
Salary
£20,092 - £21,748
Closing date
25 Oct 2021
Reference
TWC000005191

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Sector
Local Councils
Job Type
Revenues / Benefits
Contract Type
Full time permanent
Working Pattern
Flexible hours
Hours
Full-Time

Job Details

Telford & Wrekin Council are looking recruit 3 permanent full time Revenues Officers to join our busy team and help shape the future of our service.

We are an agile organisation that embraces innovation to address the changing public sector environment, and puts improving the quality of life of all local people at the heart of everything we do.

We are looking for ambitious individuals to join the Revenues Service. Is this the right opportunity for you to change your career?

Do you thrive in a challenging environment? Can you make a difference for our customers and your team? Do you have what it takes to improve an already excellent service? Join us and help build on this success.
We are seeking 3 permanent Revenues Officers to undertake a role in either our billing or recovery sections.

You will be part of our award winning Revenues Team, responsible for the either Billing or Collection of Council Tax, Business Rate and Miscellaneous Income accounts (Sales Ledger).

Full training and ongoing coaching/mentoring will be given.

We are looking for individuals who are committed to delivering a quality service to the Telford & Wrekin customers. If you think you are a good all-rounder then this role could be for you.

Homeworking will be considered for the right applicants.
In Revenues you need a broad skill set, as you will be dealing with a wide variety of people, from council tax payers, businesses, benefit claimants and other support agencies.

You will need to be good with numbers, have an ability to interpret and explain legislation, and be proficient with using IT systems.

If you think you are a good all-rounder then this role could be for you
Experience
Whilst previous experience is not essential, you will require a sound knowledge of education, excellent communication and customer service skills, and a pro-active approach to all areas of work with a keen eye for accuracy.


Knowledge
Knowledge surrounding the legislation for the billing and collection of Council Tax, National Non Domestic Rates, Benefit Overpayments, and Sundry debt income is desirable. However, full training will be provided.


Qualifications
The post holder should possess 4 GCSE’s, grades A – C, including Mathematics and English Language, or equivalent NVQ or other relevant qualification.
For an informal discussion about the role, please contact Joanne Morton on 01952 383905.

Please note employees who are at risk will be considered first for this position. Only if an appointment is not made will other candidates be considered.

Please complete the online application form as CVs will not be accepted.

Supporting documents
0108 Revenues Officer - Feb 18 Revised.docx

Company

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Telford & Wrekin Council is an award winning council, and we were recognised as Local Authority of the Year 2022 at the Municipal Journal Awards, and the Association for Public Service Excellence Council of the Year in 2021.

At Team Telford we work hard to protect, care and invest to create a better borough and our employees are at the heart of everything we do. Having the right people, with the right skills, in the right roles allows us to deliver the excellent services that residents and businesses on the borough expect from us. 

Our friendly and passionate teams are trusted by leaders and managers to deliver this ambition. We invest and nurture our workforce and support our employees to develop and thrive. The better we are the bigger difference we make to the people we serve. 

In return we also offer a great range of benefits including competitive salaries, flexible working hours and work arrangements, employee discounts, salary sacrifice schemes, a local government pension scheme and generous annual leave entitlement.

At Telford & Wrekin Council, we know that having a diverse workforce is key to providing the best possible services to our community. We celebrate having a diverse and inclusive culture where people are able to be themselves at work, and everyone has a voice and we know we are stronger and better connected as a result. 

We welcome applications from people from all backgrounds and where our data shows that specific groups are under-represented within our workforce, our adverts will actively encourage applications from these groups.

We are also proud to be a Disability Confident Employer, committed to recruiting and retaining people with disabilities or other health conditions. You can find out more about this and our ‘guaranteed interview scheme’ here

You can also read more about our Recruitment and Selection Policy commitments and Recruitment of Ex-Offenders here

If you are unable to complete an online application form please contact the HR helpdesk on 01952 383601 or email hrhelpdesk@telford.gov.uk

Company info
Website
Telephone
01952 380000
Location
Telford & Wrekin Council
Darby House
Lawn Central
Telford
Shropshire
TF3 4JA
United Kingdom

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