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Income Recovery Officer

Employer
Sandwell Metropolitan Borough Council
Location
Sandwell Council House, Freeth Street, Oldbury, B69 3DE / Remote working
Salary
Band E, SCP 18-25 (£24,982 - £29,577 per annum) pro rata (£12.95 - £15.33 per hour)
Closing date
28 Oct 2021
Reference
SAND000005591

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Job Details

Sandwell Council is investing in its Income Management Service, creating a highly efficient and professional service and placing itself in a strong position to meet the challenges and demands of maximising income collection at every opportunity.

The Service is responsible for managing, monitoring and recovering arrears of rent and other housing related charges from current and former tenants. A key objective is to combine the effective recovery of arrears with the provision of high quality customer focused early help, advice and support.  You will be a key player in ensuring prompt and effective early action is taken to control and recover outstanding arrears to eviction stage.   

We have a vacancy for the position of Income Recovery Officer and are interested to hear from applicants who can demonstrate the following: 

  • Excellent customer service skills
  • Excellent negotiation and persuasive skills
  • Ability to take a proactive casework approach to recovering debt
  • A performance driven work ethos
  • A desire to help customers to sustain their tenancies
  • Ability to work in a highly busy and challenging environment
  • Highly organised and understand the importance of attention to detail
  • Ability to use own initiative when supporting vulnerable customers and dealing with complex arrears cases 
  • Assisting customers with Universal Credit related enquiries

You must have: 

  • Literacy Level 2 qualification or equivalent as a minimum
  • Numeracy level 2 qualification or equivalent OR be willing to obtain within 12 months of commencement of the post

Interviews will be held on Monday 8th November 2021 & Tuesday 9th November 2021.

Previous applicants need not apply.

Our Values; Trust, Unity and Progress make us unique, they define how we do things and are reflected in the way we behave. They are important to us, guiding and shaping our organisational culture. Our values are key to us achieving Sandwell’s Vision 2030 and also guide us when we recruit.

Hours 

18.5 hours per week

Preferred positions of working from home

We reserve the right to close vacancies prior to their advertised date if we receive a large number of applications. Therefore, you are strongly advised to complete and return your application as soon as possible. When completing your application please refer to the supporting documents attached.

If you have a disability and require assistance in making an application, or have experienced a problem whilst applying for a position, please contact the Resourcing Team on 0121 569 3300 or via e-mail to: hr_resourcing@sandwell.gov.uk

Supporting documents
Personnel Specification
Information for Applicants
Job Description

Company

Who are we?

Sandwell is situated at the very heart of the West Midlands, just a stone’s throw from Birmingham. A large, diverse, metropolitan borough, Sandwell offers exciting opportunities for all in a friendly, supportive environment.

Why work for us?

  • Generous annual leave entitlements
  • Access to the Local Government Pension Scheme
  • Access to an award-winning employee benefits scheme, which includes:
  • An exclusive retail discounts portal
  • Salary sacrifice schemes for cars, bikes, technology and car parking
  • An employee assistance and counselling service
  • Annual leave purchase scheme
  • A wide variety of learning and development opportunities
  • Flexi-time working
  • A variety of leave schemes including carers, compassionate, maternity and paternity
  • Volunteering scheme

Your career at Sandwell Council

We offer something for everyone, with an incredibly wide range of career opportunities, at any stage of your career, from apprentices to senior managers.

Whether your focus is a support service, such as Finance, Human Resources, Legal or ICT, or a frontline service, such as Social Care, Planning & Regeneration, Housing or Leisure, it’s worth looking at what Sandwell has to offer.

Our plans for the future

Our Vision 2030 shows just how committed we are to creating the best future possible for our communities and for the people who live and work in Sandwell. 

We’re a progressive organisation, and we’re proud of what we’ve achieved so far, but we know there’s much more to do to make our vision. For more information on our plans for the future see our dedicated vision 2030 page; http://www.sandwell.gov.uk/Vision2030

For more information about working for Sandwell Council, our recruitment process and our offer to you please visit;

https://www.sandwell.gov.uk/counciljobs

For information on our Values and Behaviours, please visit:

https://www.sandwell.gov.uk/council/values-behaviours

To view a copy of the Local Government Career Guide, please visit;

https://www.wmjobs.co.uk/staticpages/30847/local-government-careers

Company info
Website
Telephone
0121 569 3300
Location
Sandwell Metropolitan Borough Council
Sandwell Council House
Freeth Street
Oldbury
West Midlands
B69 3BS
United Kingdom

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