Do you get a real buzz from giving excellent customer service?

Are you a great team player and a confident communicator? If so, we want to hear from you!

We have an exciting opportunity for Support Officers to join our Customer Services Team at the One Stop Shop. We are looking to appoint dynamic, enthusiastic and reliable individuals to provide excellent front-line customer services in a busy, fast-paced environment.

Our service is the first point of contact for visitors at the Council House and the successful applicants will have a passion for delivering exceptional customer care and the ability to assist with a wide range of queries, as well as promoting channel shift and facilitating customers to utilise the wide range of options available for accessing council services.

Are you:

• Driven and committed to providing excellent customer service?
• Enthusiastic and friendly?
• Flexible and willing to develop your knowledge and skills?
• Able to use your own initiative and also work as part of a team?

The role:

• You will answer customer enquiries and requests about a wide range of services.
• You will have the ability to work in a fast-paced customer service environment and be a positive self- motivated person.
• You must be able to respond promptly as well as politely and accurately to resolve customer queries.

Key Requirements:

• We are looking for people who have a proven track record of dealing with the public in a customer services role.
• You can demonstrate you are a good listener with clear communication skills who can remain calm and professional whilst displaying a caring an empathetic attitude, dealing with a diverse range of customers.
• The ability to record accurate details and use our IT systems is essential.
• You must hold Level 2 in numeracy and literacy or equivalent.

Sound like you? Then we'd very much like to receive an application from you.

Our Values; Trust, Unity and Progress make us unique, they define how we do things and are reflected in the way we behave. They are important to us, guiding and shaping our organisational culture. Our values are key to us achieving Sandwell’s Vision 2030 and also guide us when we recruit.

Qualifications

Level 2 in numeracy and literacy or equivalent

Hours

18.5 hours per week

We reserve the right to close vacancies prior to their advertised date if we receive a large number of applications. Therefore, you are strongly advised to complete and return your application as soon as possible. When completing your application please refer to the supporting documents attached.

If you have a disability and require assistance in making an application, or have experienced a problem whilst applying for a position, please contact the Resourcing Team on 0121 569 3300 or via e-mail to: hr_resourcing@sandwell.gov.uk

Supporting documents
Personnel Specification
Job Description
Information for Job Applicants