Please note: we are working hard to create a space for our employees to search and apply for jobs within the Combined Authority. Until this time, we are publishing 'Internal Only' jobs externally. This role is only open to employees of the West Midlands Combined Authority.

Our Bus Stations and Travel Centre team manages and operates 12 Bus Stations and Interchanges across the West Midlands region, including the Travel Centre in Wolverhampton Bus Station. We work across these facilities providing customer service and travel advice to millions of customers using these vital transport facilities every year. We also provide infrastructure management by working collaboratively with all stakeholders to deliver the best possible services for our customers.

Our Bus Stations Team are looking for an Assistant Bus Station Manager to join the Bus Station Management Team for Area 1 on a secondment basis to the end of August 2022.

This is a an exciting opportunity for someone who wants to take up a learning and development opportunity within bus stations to learn all aspects of Bus Station Management and develop your supporting and leadership skills in a high performing team to achieve business objectives and deliver first rate facilities to our customers.

What will you be doing?

• Maintain Health and Safety compliance as detailed in the Safety of Schedule Checks
• Report on all weekly/monthly/annually KPI markers and maintaining the KPI Dashboard for Board reporting purposes
• Support the Area Bus Station Manager with all back office activities
• Use the CAFM system to raise maintenance work orders and monitoring raised jobs to completion
• Assist with the maintenance of the Staff Rota
• Cover Annual Leave/sickness absences as required
• Update Stand Allocations and recording in SharePoint
• Support the team to deliver a high level Customer Experience which will include liaising with Contractors/Bus Operator’s and other statutory bodies to ensure our facilities meet a safe, secure and attractive environment for our customers
• Take part in the On Call Duty Manager rota to provide 24 hour support on a rota basis

About you

As the Assistant Bus Station Manager, you will have:

• High level customer service skills and experience in a customer-interfacing role in a pressurised environment with large footfall
• Good organisational skills with the ability to follow/give instructions to achieve results
• Ability to work positively with the general public and stakeholders and work under pressure
• Good I.T. skills, including Microsoft Word, Excel, Powerpoint and Outlook
• Ability to access sites at short notice in the event of out of hours visits or duty manager incidents
• Good standard of literacy and numeracy sufficient to produce reports including numerical data
• Educated to GCSE standard or equivalent qualification, including Maths and English Language
• IOSH Managing Safely or equivalent
• Safeguarding / DBS certification – at level 3
• Holder of a relevant transport based educational qualification is desirable but not essential.

Full job description is attached to this job advert and available to download.

About us

Our role in the West Midlands has never been more important and in these extraordinary times we’ve shown we can step forward, speak up for our region and bring people together. Everything we do is focused on making life better for people in the West Midlands – that’s our reason for being here and it drives every move we make. We lead and support others to deliver our shared future vision for the region – a happier, healthier, better connected place to live and work.

We fully believe that we are only as great as the people who work for us and are committed to providing a positive, healthy and inclusive working environment where our people feel valued and respected. We’re ambitious, forward thinking and determined to find better ways of working, always leading the way in what we do. We trust and support each other to get the job done, and encourage creativity, originality and curiosity from those who work with us.

We are a “Leaders in Diversity” accredited organisation, are in the Inclusive Top 50 Employers List and are one of The Times Top 50 Employers for Women. As a Disability Confident Employer, we have made a positive commitment to interviewing all applicants with a disability who meet the essential role criteria. We are committed to building a team of people with varied backgrounds and experiences as we recognise that this will only benefit us as an employer, the more inclusive we are the better our work will be, and welcome applications from young people, Black, Asian and ethnic minority groups and women at senior levels.

We’re dedicated to providing a broad range of rewards and benefits and constantly benchmark our benefits packages to ensure they are attractive for all our people. As well as a competitive salary, employees also receive 27 days annual leave (plus public holidays) and access to a great pension scheme.

Furthermore, wherever possible we will offer flexible working options which assist work-life balance. We are very happy to discuss a flexible working pattern that suits your needs, so please do not let that be a barrier to applying. If your values align with ours and you’re committed to working towards creating a future we can all be proud of, we want to hear from you.

About your application

The online Application Form you'll be asked to complete plays a key part in our recruitment and selection process. We use the information you provide to decide whether to invite you for an interview. It is important that you complete the Application Form as fully and accurately as possible. You will be asked to upload a Supporting Statement (not a CV) and this should include specific examples which demonstrate how you meet the essential criteria for the role for which you are applying. 

If you would like to discuss alternative methods to the online application as a reasonable adjustment please contact the Resourcing Team by email (careers@wmca.org.uk).

Supporting documents
Role_Profile_-_Assistant_Bus_Station_Manager.docx