Driving success at Capita Education as a Business Support Administrator

Here at Capita Education we have an exciting opportunity for an organised and customer focussed individual to join our talented and friendly team as a Business Support Administrator. Working as part of the large business support team you will deal with client queries both via email and over the telephone these queries can range from enquiries about teacher availability, equipment rentals to lesson billing.

This is a varied role and one where we are looking for someone who is customer focussed with an attention to detail, this role provides scope to learn and develop and progress your career.

What you’ll be doing:

• Ensuring databases are maintained and updated accurately
• Responding promptly and efficiently to customer email and telephone queries
• Handling bookings for training sessions
• Collating information for reports
• Managing information and records for a variety of teams
• Formatting PowerPoint training decks
• Adhering to processes and guidelines

What we’re looking for:

• Proven experience within an administrative role
• NVQ Level 2 in Business Administration or equivalent experience
• A professional and positive approach
• Excellent IT skills to include Excel, Word and PowerPoint
• Great customer service skills
• A commitment to delivering work of high quality
• A willingness to work unsupervised as well as part of a team
• Strong attention to detail

About Capita Education:

Capita works in partnership with schools, academy trusts and local authorities to provide specialist expertise, ensuring every child and young person receives a good education, is in a safe and healthy environment and is given expert guidance to realise their full potential.

At Capita we provide traditional back office support services such as HR to schools and multi academy trusts. We also have a specialised education and skills support organisation, Entrust.

Entrust is a joint venture company between Staffordshire County Council and Capita and has supported educational establishments across England to improve outcomes since 2013.

As an education and skills support services organisation, we’re all about excellence in education, creating better outcomes and making things easier for our customers. It’s central to everything we do.

What’s in it for you?

• A competitive basic salary
• 23 days’ holiday (rising to 27) with the opportunity to buy extra leave
• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
• Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more
• Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology
• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform

You’ll get the chance to follow your chosen career path anywhere in Capita. You’ll be joining a network of 63,000 experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that. Our purpose is to create a better outcome for you.

What we hope you’ll do next:

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you. If you need any further information please contact Jo Robinson by email at Joanna.robinson@capita.com

We’re an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees.

All interviews, assessments and background checks will continue to take place online, to completely remove the need for face-to-face contact. All Capita colleagues who can work from home should do so; and where it is not possible for colleagues to work remotely, we have taken important steps to protect those working from Capita’s offices. Social distancing, enhanced hygiene and safety measures are already in place at all Capita locations that are open to protect our colleagues and manage the risk of COVID-19. The welfare of our people is of paramount importance to us, and we’re doing everything we can to keep our colleagues and customers safe during this time.