Member Support Assistant

4 days left

Mander House
£20,092 - £21,748
17 Nov 2021
01 Dec 2021
Job Ref
Contract Type
Full time permanent
Working Pattern
See advert details
Member Support Assistant GR 4 (£20,092 - £21,748)
An exciting opportunity has arisen to appoint a Member Support Officer within the Fund’s Member Service Team. The West Midlands Pension Fund is a local authority Pension Fund based in Wolverhampton, West Midlands. The Fund is one of the UK’s largest pension funds, managing and administering the pension interest of our members and scheme employers. We currently have over 320,000 scheme members, 670 employers with £16bn of assets under management. The Member Service Team is a dedicated team that provides support and guidance for all members of the Fund through various communications methods including presentations, face to face, workshops, individual consultations and roadshows.
We are looking for Member Support Assistant to assist with the co-ordination of this member support.

Responsibilities will include: · To liaise with the Fund’s employers to book and organise member support. · To complete event booking forms for each event. · Collate stationary for each event and maintain a sufficient level of stationary stock. · Establish excellent working relationships with external organisations e.g. Employers, Trade Unions, Councillors etc. · To assist with the overarching strategy which targets employers to provide member support. · To obtain and follow up feedback from employers after events. · Record all member feedback from events and collate into monthly reports. · Updating the team’s employer activity log and event statistics · Monitoring and maintaining the team’s group email inbox and calendar · To update scheme documentation for external events. · Organise team meetings and take minutes · Maintain member data on our pensions administration system.

The ideal candidate will be a highly organised, creative, flexible and have excellent communication skills. With PMI study support, training programme and a generous defined benefit pension arrangement, the Fund provides the ideal opportunity to invest in your future.

For more information please contact Annie Egginton by emailing

City of Wolverhampton Council are committed to representing Wolverhampton’s diverse community and therefore strongly encourage applications from all applicants meeting the essential criteria. The council operates a guaranteed interview policy for disabled candidates, those who have previously been under our care and are over the age of 25 and veterans who have served in the military, where it is evidenced that the essential criteria of the post are met. Our application system is anonymous, this means recruitment interview panel members will not receive details of your name or date of birth unless you are invited to attend an interview. We are not able to hide personal information from any attachments that you upload so we request that you remove your name, date of birth and any personal information from any supporting documentation. The shortlisting panel will receive your candidate pack in full (including any attachments) showing your candidate number. If you are invited to attend an interview, panel members will be provided with your name.

Supporting documents
Member Support Assistant.pdf

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