Service Support Officer

Fixed-Term Contract up to 13th September 2022

37 hours per week

Community Protection are looking for a Service Support Officer to act as a first point of contact for several Environmental Protection related enquiries including noise nuisance, pollution, dog control and pest control matters.

The main responsibilities of the role include dealing directly with enquiries / complaints often to do with noise nuisance that can be resolved without reference to the professional / technical staff either verbally over the phone or by written correspondence.

The role will also involve managing and fielding incoming phone calls as well as the Pollution mailbox which will house email contact as well as contact made from the WDC website. The successful candidate will require good communication skills both verbally and written, enabling them to speak with a wide and diverse customer range. The ability to deal tactfully and effectively with the general public in challenging circumstances is also important.

They will also be a good team player who has the ability to work using their own initiative as well as use and learn a variety of different computer systems.

This post is offered as a 12-month fixed term contract with a 37-hour working week (Monday – Thursday 08:45 – 17:15 and Friday 08:45 – 16:45 – Although the Council does have a flexi time system in operation).

The initial training period will result in office working Monday to Wednesday with home working Thursday and Friday. Once the initial training has been completed home working full time is an available option.

If you have any questions or wish to have an informal discussion, please contact Blake Willis by email at blake.willis@warwickdc.gov.uk

Closing date: 26th November 2021