Casual Visitor Services Assistant (Buildings)

Museum and Art Gallery, Foregate Street, Worcester WR1 1DT
£9.53 per hour
04 Nov 2021
29 Nov 2021
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Worcester is a great place to work. We have a thriving city centre, a great wealth of history and a fantastic environment, making it somewhere to be proud of. 

Everyone associated with Worcester City Council is proud of Worcester’s offer of a high quality of life, varied heritage, award winning parks and our contribution to the development of modern local government.

It is a fantastic place to work and you will find us to be an organisation that is challenging yet caring; with our leadership adventurous in its pursuit of excellence.

At Worcester City Council, we have a work-family culture and we are proud to support and value the combination of employees’ work and family lives.

We have a clear vision to achieve excellence in everything we do and to achieve excellence in everyone we employ, meaning we are looking for an excellent candidate to come and join our work family!

Museums Worcestershire is the joint museums service of Worcester City and Worcestershire County Councils.  We are looking for casual staff to support our busy operational team at the Art Gallery & Museum in Worcester with the day-to-day running of the building. If you are an enthusiastic and reliable individual who is passionate about museums and heritage, and willing to operate in a busy customer-focused environment, we’d love to hear from you.

We are seeking to recruit 3 Casual Visitor Services Assistants (Buildings), to be called upon to cover for staff holidays and sickness, as well as to assist with events and evening functions. To act as duty key-holder for the Art Gallery & Museum and City Council offices and be responsible for the safety and security of the premises; opening and closing the building; acting as lead staff member in the absence of senior officers in the event of an emergency, at weekends and as required during the day and at evening events.

With excellent communication skills, you will assist in the day-to-day running of facilities, overseeing contractors, providing Front of House cover when necessary and patrolling the galleries to ensure the safety and security of the public and collections.

You will have a good understanding of health and safety procedures; be able to work well in a team; and have a flexible approach to daily demands, whilst being aware of security and emergency procedures relating to the premises at all times.

Flexibility to work at short notice, on weekdays, at weekends and evening events

Strong background in delivering excellent customer service

Be able to work well as part of a team

An enthusiastic approach and a desire to learn and share knowledge

A practical and flexible attitude

Excellent verbal and communication skills

One year’s experience in a similar role

Must be computer literate

Lifting of heavy boxes and awkward items will be required

Able to work on own initiative if/when required

Must be able to work weekends and evenings as required

A flexible approach to the day-to-day demands

Experience of working in a museum or heritage environment

For further information contact Vickie Roberts, Museum Team Leader & Exhibition Technician, on 01905 25371 or email 

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