Stafford Borough & Cannock Chase District Councils

Homelessness Support Officer

Cannock, Staffordshire
Grade F: £23,541 - £27,041 per annum
05 Nov 2021
26 Nov 2021
Job Ref
Job Type
Community, Housing
Contract Type
Fixed Term Contract
Working Pattern

Homelessness Support Officer

Grade F: £23,541 - £27,041 per annum

Post No: CH047 –  37 Hours per week

Fixed Term up to 5 years from appointment


Location: Cannock


Benefits to you:

  • Flexitime Scheme
  • Local Government Pension Scheme
  • Discounted Council Leisure Centre Membership
  • 22 days holiday and 25 after 5 years continuous service
  • Casual Car User Allowance
  • Cycle Scheme
  • Free Parking


Cannock Chase Council Housing Options Team is seeking an enthusiastic person to join our small but busy team to provide high quality, structured and time limited interventions to prevent homelessness with a particular emphasis on supporting households within the private rented sector.  You will also support your colleagues to deliver the statutory homelessness function including assessment of homelessness and decision making to meet the requirements of the Homelessness Reduction Act.

You should have previous experience of managing complex and difficult situations, carrying a caseload of customers with varying levels of need depending on their situation and support clients in a sensitive manner understanding the emotional and intellectual needs of the customer.  You will need excellent written and verbal communication skills to deal effectively and efficiently with customers and partner agencies.

You should be able to demonstrate organisational skills sufficient to administer case work to meet set targets and be able to monitor and prepare statistical information. You should also have knowledge of the Homelessness Reduction Act 2017 and implementation of homelessness functions and prevention initiatives.

Previous experience of providing support to households with complex needs and managing and reporting safeguarding concerns would be essential together with experience in commencing  homelessness applications, agreeing personal housing plans and making statutory decisions in line with the legislation.

GCSE’s in Maths and English at Grade C or above or equivalent vocational or academic experience is essential along with a full UK driving licence. A qualification in social housing or related discipline, such as NVQ Level 3 in Housing would be advantageous.


To apply for this vacancy online please go to

Alternatively, please telephone 01543 462621 or write to HR Services, Cannock Chase Council, Civic Centre, Beecroft Road, Cannock, Staffordshire, WS11 1BG or e-mail quoting post number CH047.

The closing date for receipt of completed applications is Friday 26th November 2021.



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