Customer Services Assistant (Rugby Library)
About Us and the Role
This Customer Service Assistant post is based at our busy Rugby Library where you will be the first point of contact for all users. This is a permanent post and the working hours are 5 hours per week (every Saturday 10.30-16.00 with a half-hour lunch break).
The post-holder will be an integral part of a team - therefore, you will need to use your own initiative and take responsibility to ensure that tasks are completed and customer needs are met, ensuring a positive experience for customers of all ages.
ICT plays a huge role in libraries today so experience of using office packages, the internet and social media is needed to assist our customers when answering enquiries, giving hands-on advice and carrying out administrative duties.
You may also be required to assist with events and activities so you should have the ability to share enthusiasm and knowledge of books and reading with all ages, as well as have the enthusiasm to deliver promotional work including children's activities which may involve singing and telling stories.
- 4 GCSE passes, grade C or above or equivalent, to include English and Maths.
- A flexible approach to working hours within the needs of the service. You may also be required to work across any of our local libraries
- Experience of working with members of the public in a customer service environment
- Ability to share enthusiasm and knowledge of books and reading with customers of all ages
- Ability and willingness to deliver promotional activities with customers of all ages
- Ability to access and support users to access online services such as government websites, application forms, web email accounts and other similar services
On the application form please clearly list that you have the required 4 GCSE passes, grade C or above or equivalent to include English and Maths. Please list each qualification separately with the obtained grade. Please do not upload copies of your qualifications, CVs or any forms of ID.
You will need to evidence on the application form each of the criteria on the Person Specification.
Working hours across the week will be allocated on a rota basis across all our sites. Libraries are open on a Saturday and specific sites also on Sunday. Staff will be required to work weekends and working patterns will be based on the needs of the service and are subject to change. Sundays as required at Rugby Library (12.00-16.00) on a rota basis, enhanced rates of pay for Sunday working & time off in lieu.
This organisation is committed to safeguarding and promoting the welfare of children and young people and adults and expects all staff and volunteers to share this commitment.
The Fluency Duty is outlined in the Code of Practice on the English language requirements for public sector workers. The Fluency Duty for this role is Required. You must be able to speak and provide advice in accurate spoken English to the public.
For further information about the role please contact Dee Berridge (Hub Team Leader, Rugby Library) at firstname.lastname@example.org
Closing Date: Monday, 29th November 2021
Interview Date: Week commencing 6th December 2021
To apply for this vacancy please click on the 'Apply' button.
Our method of application is online, please note, CV’s should not been submitted unless asked to do so.
If you are unable to apply using the 'Apply' button please contact the Recruitment Centre on email@example.com including your contact details and any relevant screenshots.
You will be notified of our shortlisting decision via email, so please check your email on a regular basis after submitting your application.
As part of being a Disability Confident employer we guarantee to interview anyone with a disability whose application meets the minimum criteria for the post. By ‘minimum criteria’ we mean that you must provide us with evidence in your application form which demonstrates that you generally meet the level of competence required for each competence, as well as meeting any of the qualifications, skills or experience defined as essential in the person specification.
Should you require application forms in an alternative format / language or any adjustments to be made throughout the application process or upon appointment, please contact firstname.lastname@example.org and we will make every effort to meet your specific requirements.
Warwickshire County Council (WCC) is committed to equality of opportunity for all employees and is keen to address areas of under representation in its workforce, this is because we really understand the importance of different voices, experiences, perspectives, and backgrounds within our workforce. Therefore, we strongly encourage applications from members of underrepresented groups. WCC has a number of staff network groups which provide peer support and safe spaces for employees who hold these and other identities. See more.