Recovery Technician

Location
civic centre
Salary
£20,092 - £21,748
Posted
23 Dec 2021
Closes
16 Jan 2022
Job Ref
WLV000003857
Contract Type
Full time permanent
Working Pattern
See advert details

Revenues and Benefits Service

 

Recovery Team

 

We have recently restructured the recovery team and are looking for staff who will deal with the collection and recovery of council debt.

 

Technician - Recovery (grade 4) 1 FT post

£20,092 - £21,748 (pro rata) 

 

 

 

 

 

 

 

The Role:

 

As a member of the recovery team, you will be responsible for maximising income to the council across all debts owing; collecting the right amount from the right person at the right time; providing advice to customers and other service areas; and supporting the council at court in connection with recovery of debt.

Key Requirements/the purpose of the role:

 

You will be involved in all types of customer contact, whether from customers, agents and other services areas.  You will be able to determine the appropriate method of recovery of debt and negotiate repayment arrangements to achieve effective and sustainable recovery of debt.

Skills and Experience:

 

You must have experience of working in a financial environment or experience of administration and collection of local authority debts. You will have effective negotiation skills, good questioning, reasoning and judgement and be committed to providing a high standard of customer service. You will be able to establish and maintain good working relationships and work effectively as part of a team. 

 

 

For an informal chat about the role please contact or Harry Patel on (01902) 555821 or Jane Taylor on 555829

Supporting documents
Technician - recovery.docx

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