Business Support Burton
Roles: Business Support Assistant (Practitioner Team) (37 hrs permanent + 28hrs hours permanent) /Business Support Assistant Customer Services (14.5 hrs)
Location: Burton District Office, Grange St Burton on Trent, DE14, DE14 2ER
Salary band: Grade 3 - £18,562 to £18,933
Working pattern: Permanent | Full time | Part time | Some roles have specific days/hours - this is noted below in the ‘our roles’ section
Business Support is key to the success of our Children’s Services because our Business Support teams are there, making sure things run smoothly, so that our frontline colleagues can deliver for children and families in the community. All that work in the background doesn’t just happen, it takes dedicated colleagues, taking pride in their work and seeing a purpose in the work they are doing.
You might be leading a team of other Business Support colleagues, or you might be assisting Social Work colleagues by updating service user records on the IT systems we use. Importantly everything we do in Business Support, will have a positive impact on people across Staffordshire.
We have a few different roles available in our East Staffs District which are:
Business Support Assistant (Practitioner Team) – Grade 3
1 x 37 hours permanent
1 x 28 hours permanent – Across 5 days
This role will focus on providing a range of core administrative and financial functions to support practitioners and you will be a first point of contact for enquiries. You will use departmental databases and financial systems and the full range of Microsoft packages as part of your daily administrative work.
Business Support Assistant (Customer Services) – Grade 3
1 x 14.5 hours permanent working Thursday and Friday
This role will focus on providing a range of core administration and customer care functions. You will have excellent verbal communication skills and be a sensitive and attentive listener enabling you to filter telephone calls and accurately record and communicate messages as required. You will use departmental databases and financial systems and the full range of Microsoft packages as part of your daily administrative work.
Across our Business Support roles, the main duties will tend to include:
- Maintaining and monitoring ICT systems including the input and retrieval of data
- Producing high level, accurate documents
- Minute taking at meetings
- Varied administrative and customer care duties
What do we need from you?
Working in Business Support requires teamwork, good organisational skills and a good level of competency using IT systems. You’ll also need:
- Good communication skills because you’ll interact with lots of people across the organisation and externally through phone, in person and email
- A flexible approach to work as sometimes things can change, and so you’ll need to be able to prioritise work and sometimes change tasks quickly
- A passion to always give the best service
But it’s important to note that if you’re unsure whether your experience or skills are suitable please get in touch with the recruiting manager firstname.lastname@example.org and we can give you a bit more information.
Our offer to you
Our people are central to everything we do and so we’ll make sure you’re well supported and given the opportunity to develop and progress. And it’s worth noting that lots of us have worked with Staffordshire for many, many years and we stay because our work gives us pride and purpose.
Here’s a reminder of just some of the benefits we have here at Staffordshire:
- Generous holiday entitlement from 24 up to 33 days (plus 2 extra statutory days and bank holidays) depending on job role and length of service. That’s a minimum of 34 days leave per year
- The option to buy up to an additional 2 weeks annual leave
- A range of flexible working options, depending on your job role, which includes agile working, flexible retirement
- Family Friendly Policies - maternity, adoption, paternity and parental leave
- An excellent local government pension scheme
- Volunteering Scheme
- Training and development opportunities, including coaching and mentoring
- Access to health and wellbeing support (including Occupational Health, Physiotherapy and Counselling Services)
- Eye care vouchers
- Car lease scheme / cycle & car loan scheme / employee car share scheme
- Bus and rail travel discounts
So, how do I apply?
Just click on the ‘Apply’ button.
Within your application in the ‘supporting information’ section please also tell us which of the available roles you are interested in being considered for. If you don’t tell us, don’t worry we’ll consider you for all vacancies.
If you do have any technical issues whilst trying to apply, please contact email@example.com and the team will help you.
Closing Date: Sunday 5 December 2021
Interview date: ASAP following closing date
Our recruitment process
As you’ll know safeguarding and promoting the welfare of our children and young people/vulnerable adults is important to us and that’s why this position is subject to a criminal record check from the Disclosure and Barring Service.
How will we store your details?
By submitting your application form, you are giving your consent to the processing of your personal data in the ways described Here
Staffordshire County Council is an equal opportunities organisation and Disability Confident employer. We encourage applications from all background and communities. As part of our commitment as a Disability Confident employer, we offer a guaranteed interview to anyone with a disability whose application meets the minimum criteria for the post.