Duty Manager

Bluebell Centre, West Mall, Chelmsley Wood B37 5TN
£25,481 - £30,451 p.a.
19 Nov 2021
05 Dec 2021
Job Ref
Job Type
Customer service
Contract Type
Full time permanent
Working Pattern

37.0 Hours per Week

We are excited to offer 3 Duty Manager opportunities with Solihull Connect Contact Services Front Line Team, working across our sites at Chelmsley Wood, Solihull and Shirley.

We have 2 x full time (37 hours) and a part time (22.2 hours) vacancies available.

The Solihull Connect Service is the at the heart of our organisation. Our teams perform a key role in enabling Solihull Council to deliver on its promise to improve lives by delivering great services to residents across the Solihull borough.

People are at the heart of everything we do and as Duty Manager you will play a key role in ensuring that we deliver a seamless service to all customers. This will involve leading and motivating staff, dealing with and resolving complex complaints and sensitive situations, and supporting the Team Managers by analysing and reporting on performance and statistical data.


Enthusiastic passionate and customer focused you will also have:

  • A relevant Level 3 qualification or be able demonstrate an equivalent level of customer service knowledge obtained through extended experience and training
  • Extensive experience in a diverse customer service environment.
  • Ability to work under pressure
  • Highly effective verbal and written communication skills.
  • Experience of analysing and reporting data.
  • Able to work on both your own initiative and as part of team in order to organise, manage, supervise and motivate staff.

In return, you will play a key role in improving services for Solihull residents.

We also offer:

  • Generous annual leave entitlements with opportunity to buy up to 10-days additional leave per year
  • Access to our Employee Assistance Programme – a 24 hour independent, free and confidential advice and support service
  • Family and carer friendly policies
  • Access to the Local Government Pension Scheme
  • Employee benefits including staff discounts, subsidised travel passes and Cycle 2 Work Scheme.

To apply, please click on the link below. If you have a specific question regarding this post, please contact Angie Roberts, Team Manager on 0121 704 8673 or anroberts@solihull.gov.uk or Maggie Kenna on 0121 704 6199 or mkenna@solihull.go.uk

Interviews will be held w/c 13th December 2021

Please note we do not accept CVs.

The Fluency Duty is outlined in the Code of Practice on the English language requirements for public sector workers. The Fluency Duty for this role is Required .

This post requires the following Disclosure and Barring check: Not required .

Solihull Council is proud to be an Equal Opportunities Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees - a place where we can all be ourselves and succeed on merit.

Solihull Council has a responsibility for, and a commitment to, safeguarding and promoting the welfare of children, young people and adults at risk and requires all staff and volunteers to share this commitment.

Supporting documents
Job description and person specification

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