Performance & Complaints Coordinator - Ref: EX07021
2 days left
Leading the way in resident managed housing Watmos' unique approach has put it at the forefront of transforming communities and exceeding expectations.
Performance & Complaints Coordinator
£23,947 pro rata = £19,416 (30 hours per week) plus benefits
Location: Walsall, West Midlands
This role involves collation, analysis and production of performance information, customer satisfaction information and benchmarking activities as well as delivering a high quality comprehensive and consistent approach to dealing with complaints and dissatisfied residents and assisting with the delivery of various corporate projects and events.
The successful candidate will possess knowledge of housing legislation, an understanding of the relationship between costs, customer care and performance and the ability to actively monitor the organisation’s progress. Also required is experience of processing customer complaints, collating, analysing and producing performance information and updating and maintaining records on a computerised system.
The successful candidate will also possess excellent written and verbal communication, interpersonal, customer service, report writing and organisational skills and proficiency in using Microsoft Office Applications.
To complete an online application form and download a recruitment information pack:
Closing Date: Wednesday 1st December 2021 (23:59)