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Housing Officer

Employer
Birmingham City Council
Location
Various Locations
Salary
£27,741 - £34,728
Closing date
14 Dec 2021
Reference
BCC002525

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Sector
Local Councils
Job Type
Housing
Contract Type
Permanent
Working Pattern
Standard
Hours
Full-Time

Job Details

An exciting opportunity has arisen to progress your career within the City Housing Directorate of Birmingham City Council.  As one of the largest landlords with a retained housing stock, we deliver a range of services across the city and work in partnership with our communities to provide well managed homes and neighbourhoods.

 

This role is for a Housing Officer position where you will be reporting to the Housing Manager. You will need to be flexible to respond to demand across Birmingham when called upon.

This position is responsible for investigating a caseload of enquiries which may relate to antisocial behaviour;  serious breaches of the conditions of tenancy; mutual exchanges; succession/unlawful occupier cases as well as other tenancy management functions  . The role requires the ability to use the full range of tools and legislation available to tackle breaches of tenancy and to resolve matters in the most efficient and effective way by implementing early intervention and enforcement tactics.

The applicant is required to use their own initiative to resolve problems and work alongside their colleagues to help collectively conclude complex cases. The successful candidate should be able to produce a legal ready case file and be confident in the court process. There is a requirement to prioritise cases and be ready to respond to emergency situations when they arise.

Relevant experience in dealing with issues related to housing and problem solving skills is important. The role requires the ability to communicate with our various stakeholders and hold partners to account.  There is a need to effectively tackle concerns raised by customers in order to seek the best possible solution.

The applicant should have experience of working in collaboration with partner agencies to deal with sensitive issues such as safeguarding, vulnerable tenants. The successful candidate will be customer focused and work to help tenants sustain their tenancies.  Applicants must have good communication skills and have a commitment to excellent customer service, delivering quality and innovation.

Experience of supervising staff is an important element of the role.

For any informal enquiries please contact Parminder Nahal on 0121 303 1446 or email parminder.k.nahal@birmingham.gov.uk

Ref:  BCC002525

An ability to fulfil all spoken aspects of the role with confidence using the English Language as required by Part 7 of the Immigration Act 2016 

We welcome applications from people with caring responsibilities and flexible working options will be considered.

Right to work in the UK documentation will be fully checked for all applicants.  All non-UK applicants (excluding Ireland) may require a Certificate of Sponsorship from Birmingham City Council and must have an approved visa from the UK Visas and Immigration (UKVI) before any employment offer can be confirmed. Unless they are an EEA or Swiss citizen or their family members, already living in the UK by 31 December 2020, then they will need to apply to the EU Settlement Scheme (EUSS) instead.

Supporting documents
Job Description & Person Specification

Company

Working for Birmingham City Council is more than just a job; it's about making life better for the 1 million plus people who live and work in the city.

We welcome people from diverse and underrepresented communities and encourage applications from, those with caring responsibilities, Black, Asian and Minority Ethnic, neurodivergent, disabled and LGBT+ people. As part of our commitment to equality, diversity and inclusion, we are committed to promoting and supporting the physical and mental health of all our staff and removing barriers to improve inclusion.   We are making significant strides to understand and continuously improve our employees’ experience and we are committed to implementing progressive diversity talent management.

Information for applicants with a disability

We are a proud Disability Confident Employer.  We encourage applicants to disclose disabilities, so we can support them fully during our recruitment process and make any necessary reasonable adjustments. Please contact: 0121 675 7070 option 3 (lines open between 8.45am to 5.15pm Monday to Friday).

If you require an application in an alternative format, such as Braille or you are unable to complete an application form via WMJOBS, please contact bccHR@birmingham.gov.uk. When you have completed your application form this can be returned to bccHR@birmingham.gov.uk or for Braille applications these can be posted to, Recruitment Team, 2nd Floor, 10 Woodcock Street, B7 4BG.

The Council is a fantastic place to work. You will find an organisation that is both challenging and supportive; with a leadership impatiently adventurous in its pursuit of excellence. 

There is a clear vision which is ensuring that the Council is working for communities today and building for tomorrow, we focus our resources on five key priorities:

  • A Prosperous Birmingham: through a focus on inclusive economic growth, tackling unemployment, attracting inward investment, and maximising the benefits of the Commonwealth Games.
  • An Inclusive Birmingham: through a focus on tackling poverty and inequality, empowering citizens, promoting diversity and civic pride, and supporting and enabling all children and young people to thrive.
  • A Safe Birmingham: through a focus on making the city safer, safeguarding vulnerable citizens, increasing affordable housing, and tackling homelessness.
  • A Healthy Birmingham: through a focus on tackling health inequalities, encouraging physical activity and healthy living, supporting mental health, and improving outcomes for adults with disabilities and older people.
  • A Green Birmingham: through a focus on street cleanliness, improving air quality, continuing the route to net zero, and becoming a city of nature.

We see the Council’s role as providing strategic leadership – that’s being able to visualise a new future for the city and equipping others to share our vision. We want to ensure the provision of services for all, so we can support those least able to support themselves by working with partners and putting citizens and neighbourhoods at the heart of our decision-making.

We are always looking for people who put the customer at the centre of their approach, with a commitment to excellence to help us achieve our vision.  We will support you to develop and thrive in your role, building a pathway for long-term success, with lots of development opportunities, such as apprenticeships.

In return, we offer you excellent terms and conditions, generous annual leave, a great pension scheme, well-being support, annual travel passes and discounts at a number of city centre establishments.

Birmingham City Council is a Foundation Living wage employer - known as the Birmingham Living Wage. The Birmingham Living Wage, is determined by the Living Wage Foundation on an annual basis by the Centre of Research in Society Polity at Loughborough University. The current rate can be found at: www.livingwage.org.uk.   

For the awards and support for our employees, please follow https://www.birmingham.gov.uk/homepage/169/job_vacancies  

Company info
Website
Telephone
0121 675 7070
Location
Birmingham City Council
Birmingham
West Midlands
B2 2XU
United Kingdom

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