Here2Help Advisor

3 days left

Worcester, Worcestershire
£20,984 - £23,167
22 Nov 2021
08 Dec 2021
Job Ref
Contract Type
Full time temporary
Working Pattern

Job Title: Here2Help Advisor 
Vacancies: 2no. 
Salary:    £20,984 - £23,167
Full-Time: 35 hours
Location: County Hall, Worcester
Temporary: 1 Year

The Role:

We are seeking two dedicated Here2Help Advisors to support Worcestershire’s residents in the Coronavirus Response. Here2Help is a community action response to Coronavirus (COVID-19). The service provides a central location for those who are unable to seek help from family, friends and neighbours. The service supports anyone in Worcestershire who may be shielding or isolating due to the virus.

Self-isolating is the most important factor in reducing the spread of Coronavirus. The Here2Help team work across Worcestershire and link with all partner and local organisations and wider governance structures to ensure individuals and families can receive the support they require. These roles are fixed for one year to support the running of the Here2Help service, overseen by the Here2Help Operations Manager. 

The two posts of Here2Help Advisors will be responsible for ensuring that those who are self-isolating due to the virus are able to get the essential supplies they need to complete the 10-day isolation period required to prevent the spread of the virus. Some of the key areas of work as part of the programme include:

• To be part of a Here2Help team delivering a high standard first point of contact services to people needing support from Here2Help
• To provide individuals and families with information and advice, coordinate practical support and/or connect and refer to local services
• To work with referrers and the public, providing guidance in line with Government policy, as well as encouragement and motivation in a friendly and supportive manner

We are looking to appoint two dedicated individuals with experience in working with communities. You will have previous experience of a customer focused environment with the confidence and ability to ‘hit the ground running’. You will have excellent written and communication skills and share information verbally with people from a range of professions and backgrounds.

Please note both of these roles are for 1 year.  Internal candidates will be considered with permission from their line manager.

If you are interested in this post and would like to find out more information, please contact Nikki Breakwell –


In return, you can look forward to (pro rata if part-time) :

• 25 days’ annual leave, plus bank holidays
• 35-hour working week, with flexible working, including remote working opportunities
• Commitment to ongoing professional development and training.
• Local Government Pension Scheme
• Access to a range of leisure, fashion, travel and lifestyle discounts


Worcestershire County Council is committed to promoting equality and diversity and ensuring that all appointments are made based on the suitability of a candidate to the role only.
In line with the "Rehabilitation of Offenders Act 1974, we do not automatically reject applicants with a criminal record. Every application will be considered individually, considering the nature and circumstances of the conviction and the type of work applied for. You will not be asked to disclose 'spent' convictions unless the work requires access to children and vulnerable adults.

Disability Confident:

We are inclusive – this is really important to us and we are proud to be a Disability Confident Employer.

Disability Confident is helping us recruit and retain great people to meet our workforce needs. 

If you have a disability and require reasonable adjustments, please let us know.


Please find the Job Description and Person Specification attached.

Please write your submission with consideration for the essential and desirable criteria on the Person Specification. This should include examples why you should be considered; the experience, skills and knowledge that you would bring to the post.

Application Closing Date: Wednesday 8th December
Anticipated Interview Date: WC 13th Monday 13th December 2021

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