Title: Home First – Shift Leader
Location: Hereford
Salary range – £21,166 – £24,799
Hours: 37.00

Are you an organised person?
Can you multi-task and stay focused?
Do you want to work for a service that makes a difference?
The shift leader is at the heart of the service. This is a fast paced and dynamic role, with many different functions that are key to the delivery of Home First. This role is all about organisation, prioritisation and planning … if you have these skills, this role is for you!
A Shift Leader with Home First plays a pivotal role in;
• Managing the internal scheduling system, managing service capacity based on the number of staff available, allocation of work to Reablement workers and assessing staff.
• Managing staff rotas, ensuring that the service is well staffed and can consistently meet the need of clients.
• Managing staff annual leave and reporting sickness
• Be the first point of contact for front line staff throughout the shift, providing advice and guidance.
• Ensuring the safety of the staff team and providing support where required
• Managing all referrals that come through the service - making decisions around correct pathways for clients to ensure support needs are met
• Liaising with Hospital teams, external agencies in relation to client support needs
• Allocating assessments and reviews ensuring these are completed in a timely manner
• Supporting the service to maintain a consistent “flow” of clients by ensuring that clients are being regularly reviewed and being discharged in a timely manner.
• Answering and responding to phone calls from internal and external services
• Supporting the Registered Manager with data collection around Service Key Performance Indicator

What we are looking for in the ideal candidate:

• Exceptional, planning and organisation skills
• The ability to manage multiple tasks at once, demonstrating strong prioritisation skills
• Excellent IT skills and experience of working with spreadsheets.
• A decisive decision maker who is assertive but fair in their approach to problem solving
• The ability to work confidently and calmly under pressure
• Self - Motivated to continually improve the quality and standard of work individually and that of the team.
• Fantastic intrapersonal skills, able to build good working relationships with others and can contribute positively working in a team
Essential experience and qualifications
• You must have experience of working in Health and Social care, ideally in a similar position.
• You must hold a level 2 or above in Health and Social Care
• You have experience of completing initial service assessment, risk assessments, support planning and reviewing the support needs of people that use care services.
• An understanding of the geographical area of Herefordshire
Benefits that we offer;

• 25 Annual Leave Days + Bank Holidays (30 days after 5 years’ service)
• Buy/sell annual leave
• TOIL and paid overtime
• Cycle to work scheme and Discounted shopping
• Career Progression opportunities.
• Childcare voucher scheme
• Access to “the orchard scheme”

The shift leader is expected to work a shift pattern, which covers every other weekend.
If you are interested in this role and would like to know more, please contact Laura Hargest, Registered Manager on 01432 383414.

We welcome applicants whatever their personal characteristics or social identity. All requests for flexible working arrangements and reasonable adjustments will be considered.

The following candidates will be interviewed if they meet the essential criteria for the post they are applying for:
• Those who indicate that they have a disability. This is part of our commitment to the “Disability Confident” scheme;
• Those who indicate in their supporting statement that they are an Armed Forces Veteran or Reservist. This is part of our pledge to support the Armed Forces Covenant; and
• Those who indicate in their supporting statement that they are a Herefordshire care leaver. This is part of our commitment to supporting young people leaving our care.

Please refer to the Job Description and Person Specification for more details of this role.

To apply, please submit your CV along with a supporting statement, referring to the job description and person specification, detailing how you meet the specific requirements of the role.

Please note that only shortlisted candidates will be contacted. If you would like to obtain details regarding feedback on your application please contact Hoople Resourcing at: enquiries@hoopleresourcing.co.uk