Assistant Technician (Schools Traded Service) - Ref: RT13921 
Salary: G3 £18,933 to £19,698 per annum (pro rata to hours worked - term time only)
Contract: Permanent / Term time
Hours: 37 per week covering shift patterns between 8.30am and 5.00pm

• Do you have excellent customer service, problem solving and personal communication skills?
• Can you ask the right questions to resolve end user ICT problems quickly and successfully?

If you are just starting out in your IT career, this is an excellent opportunity.  For the right candidate with the drive to learn, we offer plenty of opportunities to immerse yourself and experience varied, modern technologies in Networks, IT Security, Virtual Servers and more, supporting numerous Cloud and Premises based clients.  Every day will have different challenges.

We need an additional team member to help deliver our desktop, server, cloud and network support services to schools across the Walsall region.  Why not take this opportunity to join our busy and committed Team, learning in the field and supported by an experienced group of engineers.

The ICT Traded Service Team are part of the Customer Services team providing IT support to Schools throughout the borough which requires them to visit school sites to repair equipment, install software and troubleshoot any issues within a regular visit slot.

The ICT Traded Service Team:-

• take front line calls during peak periods
• have responsibility for more complex and time consuming incidents
• are responsible for resolving technical incidents and for escalating or passing incidents to other teams within ICT Traded Service Team, Corporate ICT or third party external suppliers
• provide advice and guidance to schools about investing in new technology and facilitate purchases on behalf of schools.

This post is covered by the Government’s Code of Practice on the English Language Fluency Duty for public sector workers.  Applicants must hold a Full UK Driving licence.

View the Job Description and Employee Specification

View Information for Applicants

Closing date: Sunday 16th January 2022

Walsall Council takes seriously the responsibility to safeguard and promote the welfare of all the children, young people and vulnerable adults entrusted to our care and it is our expectation that all staff will share this commitment. We will ensure continuous development and improvement of robust recruitment processes and procedures that promote a culture of safeguarding amongst our workforce. Completion of an enhanced Disclosure & Barring Service (DBS) check is a requirement for working with children and young people.  

For this role the successful candidate must undergo a Baseline Personnel Security Standard (BPSS) check.  BPSS is the minimum standard to ensure the identify and integrity of an employee who has access to official information using secure networks linking central governments and local authorities.  A BPSS check involves four main elements; Identity Check, National and Immigration Status, Employment History (last 3 years) and Verification of Criminal Record (unspent convictions only).