Tenancy Sustainment Officer – Income

Tamworth, Staffordshire
£24,491- £27,041 per annum pro-rata plus essential car user allowance
17 Dec 2021
23 Jan 2022
Job Type
Contract Type
Part time permanent
Working Pattern
See advert details




Tenancy Sustainment Officer – Income


£24,491- £27,041 per annum pro-rata

plus essential car user allowance


37 hours over a fortnight

Monday-Friday every other week

Job share


Permanent contract

We are seeking to recruit a committed and highly motivated individual to support the Tenancy Sustainment team.

You will be responsible for a wide range of housing management services. The main duties include; increasing rent collection, preventing and pursuing rent arrears, recovering court costs, rechargeable repairs, verifications and assisting with  Universal credit claims, financial inclusion, delivering the welfare reform initiatives, recommending write offs and supporting rent campaigns, as well as other tenant participation events. In addition to this, the role involves preparing and presenting cases in court.

You will work closely with, and partner an officer from the Tenancy Sustainment Housing Management team. Duties also include representing the Council at a range of multi-agency meetings at various levels, sign posting referrals and other tenant participation events.  You will work closely with internal departments and external agencies.

A detailed knowledge of housing, especially income management and welfare benefits, is essential. We are looking for an individual with a can do approach who will be able to work on their own initiative as well as in a team and who can communicate effectively with members of the Council, the general public and colleagues whilst working in a busy environment.

To apply for the position you must have a minimum of 12 months previous experience of housing or related field, or a recognised housing qualification.

The authority offers an excellent employment package with flexible working, a non-contributory health scheme, Local Government pension scheme and generous holiday entitlement. 

Appointment will be subject to satisfactory references, right to work in the UK check, medical clearance and DBS check.

For an informal discussion about the role please contact Julie Clempson (01827) 709517 or Leanne Lea (01827) 709448.

For further information and to apply please visit https://recruitment.tamworth.gov.uk/.

If you have any queries about the recruitment process please email recruitment@tamworth.gov.uk.

Closing date: 23rd January 2022

Late applications and/or CVs will not be accepted.  Agencies need not apply. We welcome applications from all sectors of the community. This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS checks required for relevant posts.

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