Team Lead Service Delivery

Warwick, Warwickshire
£40,876 - £42,821 pro rata
05 Jan 2022
17 Jan 2022
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About Us and the Role

Following a recent departmental reorganisation, a fantastic opportunity has arisen to join Warwickshire County Council’s Schools ICT service, as Team Lead Service Delivery.

The Schools ICT service is fully traded, operating under the Warwickshire Education Services banner, and provides a broad range of IT services to over 200 schools across Warwickshire and beyond.

The successful candidate will lead a team of 11 colleagues, delivering Service Desk, IT Systems Support, and Procurement/Business Support services to supported schools.

You will ideally have experience in front line management, where the ability to respond to incidents promptly and efficiently is critical, and clear communication with both customers and colleagues is essential. Knowledge and experience implementing ITIL processes would be desirable.

For the full Job Description and Person Specification please click the link here.

Additional Information

For further information about this role please contact Daniel Hone :

Closing Date: 17th January 2022

Our method of application is online, please note, CV’s should not be submitted unless asked to do so.

If you are unable to apply using the 'Apply' button please contact the Recruitment Centre on including your contact details and any relevant screenshots.
You will be notified of our shortlisting decision via email, so please check your email on a regular basis after submitting your application.

As part of being a Disability Confident employer we guarantee to interview anyone with a disability whose application meets the minimum criteria for the post. By ‘minimum criteria’ we mean that you must provide us with evidence in your application form which demonstrates that you generally meet the level of competence required for each competence, as well as meeting any of the qualifications, skills or experience defined as essential in the person specification. 


Should you require application forms in an alternative format / language or any adjustments to be made throughout the application process or upon appointment, please contact  and we will make every effort to meet your specific requirements. 

Warwickshire County Council (WCC) is committed to equality of opportunity for all employees and is keen to address areas of under representation in its workforce, this is because we really understand the importance of different voices, experiences, perspectives, and backgrounds within our workforce. Therefore, we particularly encourage applications from global ethnic majorities (GEM), individuals with disabilities and men, who are currently under-represented within WCC within this service area. WCC has a number of staff network groups which provide peer support and safe spaces for employees who hold these and other identities. See more

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