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Housing Triage Assistant

Employer
Malvern Hills and Wychavon District Councils
Location
Civic Centre, Queen Elizabeth Drive, Pershore, WR10 1PT
Salary
£20,493 - £24,491
Closing date
23 Jan 2022
Reference
HR0000000613

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Sector
Local Councils
Job Type
Housing
Contract Type
Fixed Term Contract
Working Pattern
Standard
Hours
Full-Time

Job Details

Wychavon District Council is a great place to work, with high levels of resident satisfaction and motivated staff who enjoy working with us. Located in South Worcestershire the district boasts a beautiful natural environment, a rich heritage and plenty to do and see. Wychavon district is also ranked as second best rural place to live in the UK.

We pride ourselves on being a progressive organisation who spends time and energy on what we know matters to our residents and communities – things like creating jobs, keeping the streets clean, helping people feel safe and preventing homelessness.

Our staff are at the heart of what we do, and as a result we are always looking to recruit, develop and retain the very best talent we can find.  That's why, as well as a satisfying job, we offer a range of attractive benefits, such as flexible working arrangements, generous holiday entitlements, a pension scheme, plenty of opportunities for personal development, and discounted gym membership.

We share a Chief Executive/Managing Director and a joint management team with Malvern Hills District Council.  Whilst they retain their own political structures and distinct identities, the joint management structure allows us to maximise the opportunity to deliver a wide range of good value services to our customers and communities, and operate and develop shared services and partnership arrangements with each other and with other councils.

Housing Triage Assistant
Fixed Term Contract for three years
£20,493 - £24,491 per annum

The post holder will act as the first point of contact for customers who contact our housing service at risk of homelessness and will be responsible for processing approaches as part of our triage service, providing initial advice on housing options and determining eligibility and homelessness. Signposting customers to other organisations, making referrals to officers in the team and proactively working to reduce the risk of homelessness are also key elements of the role.

 

In addition to the triage role, the post holder will be expected to undertake additional Housing Assistant duties and work flexibly alongside other team members to ensure that a professional and timely service is delivered to our customers.

The post will cover both our Malvern and Wychavon districts.

Key Requirement:

  • To be customer focused and dedicated to providing an excellent and timely service
  • Ability to advise and assist customers on all aspects of housing
  • Planning and prioritising own workload to meet deadlines
  • Work closely with other members of the team and offer support in fulfilling tasks which ensure optimum service delivery
  • A tactful and diplomatic approach in all situations
  • Ability to communicate relevant information in writing, face to face and by telephone to customers and to maintain accurate, up to date records
  • Computer literate with the ability to utilise a range of software packages

Skills and Experience:

  • Good educational background with numeracy and literacy skills
  • Previous experience in a Housing or similar related field
  • Housing qualification or a similar related field
  • Computer skills: Microsoft Window Packages and Housing related computer systems
  • To have a sound working knowledge of housing legislation and guidance 

For current employees of Malvern Hills or Wychavon District Councils secondments will be considered for this role upon agreement from your current line manager.

For more information or an informal discussion about the role please contact Peter Stock,  Principal Housing Officer – Housing Options Tel: 07929714803
Email: peter.stock@wychavon.gov.uk

 

Closing date: 23 January 2022

 

Interview Date:  1 February 2022

Supporting documents
Employee Benefits
Job Description

Company

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From Monday 11th December 2023 an exciting change is happening for us as an organisation - we have implemeted a new system which will improve your candidate experience! To access your candidate portal for our new system, head to https://wychavonandmalvern.wm-jobs.co.uk/members/

 

If you have an application in progress with us on, or before, Monday 11th December 2023 – don’t worry, this will continue as it normally would and there will be no impact on your application or the process. More information on our new and improved system can be found on the WMJobs help pages

Working for us

Malvern Hills and Wychavon District Councils are rewarding places to work, with high levels of resident satisfaction and motivated staff who enjoy working for us. Located in south Worcestershire, both districts boast beautiful natural environments, a rich heritage and plenty to do and see. The districts are ranked the top two best rural places to live in the West Midlands and are amongst the top 30 in the country.

We pride ourselves on being progressive organisations spending time, energy and investment on what we know matters to our residents and communities – things like supporting our town centres and rural communities, creating jobs, keeping the streets clean, reducing our carbon footprint, helping people feel safe and preventing homelessness.
 

Working with you

Our staff are at the heart of what we do, and as a result we are always looking to recruit and develop the very best talent we can find.  That's why, as well as providing a satisfying job, we offer a range of attractive benefits, such as agile working for the majority of roles, generous holiday entitlements, a pension scheme, plenty of opportunities for personal development, and discounted gym membership.

We value skills and an ability to do a great job over identifying personal information and that’s why we anonymise all our recruitment until we reach interview stage. What you can offer us and how you will uphold our values and behaviours is really important to us and that’s what we look for during our recruitment process.

Our staff are our driving force, and it’s important our workforce reflects the communities we serve. More than 50% of our Senior Management Team is female, as is the majority of our Heads of Service.

We are a member of the Disability Confident Scheme and support the movement of change, to think differently about disability and apply this to how we recruit, retain and develop disabled people.

We value all our staff and are committed to eliminating unlawful discrimination, promoting equality of opportunity, and fostering good relations between people from a diverse range of backgrounds.

 

Want to know more?

The two councils have a shared Chief Executive and a joint senior management team.  Whilst they retain their own political structures and distinct identities, the joint management structure allows us to maximise the opportunity to deliver a wide range of good value services to our customers and communities, and operate and develop shared services, collaborative working  and partnership arrangements with each other,  with other councils and with key stakeholders

Whichever council you work for, you can be sure it will be an enjoyable place to work, you will feel valued and appreciated and have an opportunity to develop your career in line with your potential and expectations. Please click for more information on  or Malvern Hills District Council or Wychavon District Council

Diversity Jobs Group

Company info
Website
Telephone
01386 565515
Location
Wychavon District Council
Civic Centre
Queen Elizabeth Drive
Pershore
Worcestershire
WR10 1PT
United Kingdom

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