Library Supervisor - Ref: EE07121
Library Supervisor - Ref EE07121
- Lichfield Street Hub – Central Library
- 1 x 37 hour post
- Salary: G6 £23,541 - £27,741 (Full-time position)
Please note the library service operates on a Monday to Sunday basis. Therefore, these positions will include weekend working.
The successful post holder will support the effective day-to-day operational delivery of a frontline service that engages with local communities and offers the highest possible standard of customer care and experience.
You will actively promote a welcoming environment and be the first point of contact for all customers. As part of this role, you will assist in performance monitoring to improve quality and effectiveness of the service in line with key performance indicators and targets while helping to develop and market a service that is sustainable and interesting to borough residents.
As well as the ability to demonstrate excellent communication skills, you will have proven excellent customer service, as well as experience of dealing with members of the public in a leisure or culture industry. A flexible and proactive approach to work, both individually and as part of a team, are essential elements for these positions.
You will be required to deputise for the Library Work and Skills Manager where appropriate (including during periods of absence).
For an informal discussion about these positions, please contact:
Manjit Kaur on 01922 654719 or Beth Chadd on 01922 868398
Closing date: 19 January 2022
Interviews will take place 25 January 2022.
This post is covered by the Government’s Code of Practice on the English Language Fluency Duty for public sector workers. The post holder will be required to communicate verbally with customers and provide advice and/or information in accurate spoken English.