Performance & Complaints Coordinator - Ref: EX08221

Location
Walsall, West Midlands
Salary
£23,947 plus benefits
Posted
07 Jan 2022
Closes
23 Jan 2022
Job Ref
EX08221
Contract Type
Full time permanent
Working Pattern
Standard
Hours
Full-Time

Leading the way in resident managed housing Watmos' unique approach has put it at the forefront of transforming communities and exceeding expectations.

Performance & Complaints Coordinator

£23,947 plus benefits

Location: Walsall, West Midlands

This role involves collation, analysis and production of performance information, customer satisfaction information and benchmarking activities as well as delivering a high quality comprehensive and consistent approach to dealing with complaints and dissatisfied residents and assisting with the delivery of various corporate projects and events.

The successful candidate will possess knowledge of housing legislation, an understanding of the relationship between costs, customer care and performance and the ability to actively monitor the organisation’s progress.  Also required is experience of processing customer complaints, collating, analysing and producing performance information and updating and maintaining records on a computerised system.

The successful candidate will also possess excellent written and verbal communication, interpersonal, customer service, report writing and organisational skills and proficiency in using Microsoft Office Applications.

To complete an online application form and download a recruitment information pack:

Visit: https://watmos.current-vacancies.com/v?id=WATMOSCOMM&t=Watmos-Careers

Closing Date: Sunday, 23rd January 2022 (23:59)

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