Case Manager-NPN/offending background/prison release

3 days left

Dudley Council Plus, 259 Castle Street Dudley DY1 1LQ
£24,982 to £27,742 per annum
07 Jan 2022
21 Jan 2022
Job Ref
Job Type
Contract Type
Fixed Term Contract
Working Pattern
Flexible hours

The Homelessness Prevention Team provide the statutory safety net for people who are homeless. The team provide advice and assistance in order to help people to secure and maintain housing whilst working with the legislative framework of the 1996 Housing Act.

We are a large and very busy team working with a range of diverse service users.

The work we do is challenging, rewarding and no two days are the same.

Working as part of a team you will prevent homelessness through a variety of activities with a focus upon helping applicants who may have a history of criminal behaviour or offending and who may have spent time in custody.

You will identify support needs and will work with this group to develop and agree a personal housing plan which will assist the service user to take the steps that are required to secure and maintain housing. 

The successful candidate will be required to:-

  • Carry your own case load, make homelessness decisions and will manage homelessness cases to conclusion.
  • Keep accurate and detailed records of your cases. 
  • Be proactive and practical, and a problem solver, because you will need to offer solutions to fit each persons individual needs.
  • Be able to manage expectations, be confident and clear when giving advice, and at the same time maintain a relationship with your service users to keep them engaged when the options you have may not be the ones your service user prefers.
  • Have good interpersonal skills, and need to be able to communicate in a way that can be understood by a range of service users.
  • Good grammatical skills are a must because you will have to confirm your advice in writing. 
  • Have a knowledge of housing and homelessness legislation combined with a  working knowledge of welfare benefits.
  • Be a good negotiator, someone who can mediate and achieve agreements in situations which may be challenging.

For further details please contact Hayley Rowley - Team Manager via email

N.B. We reserve the right to close this vacancy prior to the advertised date should we receive a large number of applications.



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Supporting documents
Person Specification
Job Description
Benefits List

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