Domestic Abuse Support Worker
NJC Scale 5 £22,627 - £24,491
Fixed Term Contract - 37 hours per week
Telford & Wrekin Council Housing Service provides a number of functions supporting clients and landlords in relation to housing. The service provides an exciting opportunity for those who want to help clients and support around housing. To provide support to clients who are victims of domestic abuse and living in refuge or emergency accommodation. Providing advice and support based on their individual needs, linking in with other services and partners to provide holistic support. Working with the clients to find alternative safe accommodation to move out of refuge and emergency accommodation to a more settled home. Ensuring the health and wellbeing needs of victims are met through accessing services and support.
• 5 GCSE C or above to include English and Maths • BTEC Level 3 or equivalent in housing, Advice and Guidance or related subject • Significant experience of providing advice and support to a range of client groups face to face • Significant experience of supporting clients with complex issues. • Significant experience of interviewing customers with complex problems in a sensitive and non judgmental way • Experience of dealing with victims of domestic abuse • Identifying and reporting significant issues and solutions to management • Multi agency working at an operational level • Prioritising and management workloads • Experience of how to maintain tenancies • Ability to work with a variety of clients with complex and diverse needs • Ability to display confidence professionalism tact sympathy and firmness in difficult situations • Ability to interpret and put into practice relevant legislation • Strong investigative skills • Ability to ask sensitive questions in order to obtain a complete picture of an individuals situation • Ability to work under pressure to deadlines and other service priorities with a minimum supervision • The ability to interpret and put into practice relevant legislation • Excellent communication skills, both oral and written and to be able to explain service legislation and policies, decisions effectively to clients. • Ability to manage and prioritise own workload to achieve personal and team targets.

Supporting documents
Domestic Abuse Support Worker JD.docx